Insights

Government services enter the AI era

Australia’s digital government performance has stabilised, but uneven AI readiness and discoverability now risk creating a new gap in citizen access, trust and service effectiveness.

Patrick Joy Digital Services and Customer Experience

6 Jan 2026

CASE STUDIES PARTNER CONTENT

Improving Prehospital Documentation and Acute Care Handover Through Clinician-Led Digital Design

A clinician-led case study exploring how structured digital documentation could support safer prehospital handover and stronger clinical governance, developed using in-silico methods.

Jadumani Singh Data, Analytics and AI

5 Jan 2026

INDUSTRY TRENDS

From Wallpaper Cleaner to World-Changer: Play-Doh and Data Governance

This article tells the surprising story of how Play-Doh was reinvented from wallpaper cleaner into a beloved toy, then draws four clear, practical parallels to show how government can do …

Dr. Joe Perez Data, Analytics and AI

5 Jan 2026

INDUSTRY TRENDS

Reflections, and Predictions

Wrap up from "Government Innovation Weeks 2025" - and Technology Trends to watch for in 2026

Ross Ashman General

2 Jan 2026

GUIDES

AI for public servants: Using AI agents

Daniel Roelink (Director Office for AI, Digital NSW) on the role of AI agents and how NSW Government agencies can use these systems safely and responsibly.

Catrin Shaw Data, Analytics and AI

15 Dec 2025

INDUSTRY TRENDS

5 questions states should ask as they apply AI

A strategic guide outlining five critical questions for states to consider when integrating AI into health and human services.

Jeff Reid Data, Analytics and AI

11 Dec 2025

ON DEMAND

Digital NSW 2025: John MacKenney & Charlie Sukkar on Readying for the AI era

John Mackenney is revealing the state of digital service delivery and AI readiness across government. And hear from Charlie Sukkar, as he shares insights into an ambitious AI-driven initiative to …

Marianne Zamoras Data, Analytics and AI

10 Dec 2025

INDUSTRY TRENDS