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Interviews

Let's Chat: Driving Digital Transformation, Collaborative Leadership and Continuous Improvement at Georgia State University

Tom Wilner, Director of Enterprise Applications at Georgia State University, shares insights on how strategic alignment and process automation are not only driving innovation and streamlining workflows but also making …
Jennifer Balon Jennifer Balon
Digital Services and Customer Experience
27 Mar 2025
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Interviews

Let's Chat: Driving Innovation: How Georgia DDS is Transforming Customer Service

In this engaging interview, Spencer Moore, Commissioner, Georgia Department of Driver Services (DDS) described how Georgia’s DDS approach to digital tools, self-service options, and operational excellence is delivering seamless customer …
Jennifer Balon Jennifer Balon
Digital Services and Customer Experience
27 Mar 2025
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Interviews

Let's Chat: Lessons from Estonia’s Health Revolution

Learn about Estonia’s strategies to bridge the digital divide and ensure equitable access to healthcare services.
Madeson Darcy Madeson Darcy
General
Public Sector Network logo
21 Mar 2025
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Interviews

Let's Chat: Leveraging Predictive Analytics for Citizen-Centric Service Delivery

Ima Okonny highlights the importance of predictive analytics in anticipating citizen needs by leveraging disaggregated data to identify service delivery gaps.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
12 Mar 2025
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Interviews

Let's Chat: Leveraging AI for Improved Decision-Making and Efficiency in Government

Cedric Jean-Marie discusses the role of predictive analytics and generative AI in improving decision-making and efficiency in government.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
11 Mar 2025
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Interviews

Let's Chat: Leveraging AI and Automation for Improved Public Sector Efficiency and Access

Mona Datt discusses the challenges organizations face in aggregating data, especially when it is siloed and stored in various formats, such as healthcare records.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
11 Mar 2025
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Interviews

Let's Chat: Digital Transformation at the National Research Council

Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
11 Mar 2025
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Interviews

Let's Chat: Collaborating for Accessible and Inclusive Government Services

Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme from Service Canada emphasizes the importance of understanding citizens' needs through direct community engagement to deliver effective government …
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
10 Mar 2025
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