From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

Through 2023 and as we hurtle towards 2024, governments worldwide are embracing the valuable lessons learned from the pandemic experience. Collaboration, iterative approaches, and agility are now guiding the development of the next generation of government services. With one threat managed though, other challenges emerge. Advancing cybersecurity threat vectors, information privacy concerns and public trust sitting at record lows globally all demand attention and threaten to slow the pace of government innovation.  

The 2023 Global Government Survey Report highlights the shared priorities and challenges faced by governments regardless of their geographic location, as well as the tools, processes, skills and technologies being harnessed to achieve goals and best support communities.  

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.