There is an increasing interest, noise and hype around AI (Artificial Intelligence) and GAI (Generative AI) adoption in public sector. I attended several conferences in 2023, reviewed several reports, presented, exchanged and involved in several round tables and debates on this topic. This article presents key reflections and learnings from 2023 and proposes next steps for establishing the adaptive data architecture for the responsible and safe AI adoption in public sector.
In the 2023 Global Top 50 Government Innovators Report we spotlight 50 dedicated and passionate individuals who prioritise citizen centricity. Who strive for innovation in the design and delivery of quality public services. And who, through their work and candour, aim to improve public policy and rekindle public trust.
Social cohesion and trust are inextricably linked to how well a government delivers services to, and for, citizens. They're also a prerequisite for government progress. Sarah Cruickshank, Deputy Secretary at the NSW Department of Customer Service discusses strategies to ensure inclusive, accessible government services - whether digital or otherwise - for all to build social cohesion and strengthen trust.
In this fireside chat Kate Harrington, Head of Strategic Digital Initiatives at Digital New South Wales, and David Inger, Chief Digital Officer at Revenue New South Wales explore the use of emerging technologies for government service delivery - including the transformative role of AI, metaverse and neurotechnology.
In this session, we will explore the latest findings from Adobe’s Government Digital Performance and Inclusion Indicator and the implications of the next wave of technology-driven change for key metrics driving digital government. John Mackenney, Practice Director - Digital Strategy Group APAC at Adobe discusses in more detail in this keynote session.
This presentation aims to shed light on strategies and approaches that individuals and organisations can adopt to capitalise on opportunities during lean economic times. From effective cost management and strategic resource allocation to leveraging technology and fostering creativity, this presentation will provide valuable insights and actionable tips for thriving amidst austerity. By understanding how to identify and seize opportunities even in times of constraint, government will be better equipped to steer their paths towards success and sustainability.
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