Digital Services and Customer Experience

Building trusted and inclusive digital government services for all

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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

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Members

Members
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Key information

Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

View community guidelines

Industry Trends

Citizen Buy-In: How Can Public Sector Leaders Navigate Digital Transformation to Ensure Public Confidence

Trust is the cornerstone of government legitimacy, and digital transformation is key to rebuilding citizen confidence through improved, personalized service delivery.
Jennifer Balon Jennifer Balon
Digital Services and Customer Experience
24 Jan 2025 Flag of US
Industry Trends

State of the Service Spotlight: Californian Innovation 2025

Explore how California's public sector is tackling workforce challenges, leveraging data-driven strategies, and prioritizing innovation to navigate economic pressures and drive transformative change.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jan 2025 Flag of US
Industry Trends
Partner Content

How governments can enhance digital customer experience with technology

According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience….
Damaris montoya Damaris montoya
Digital Services and Customer Experience
Partner Content
OpenText logo
17 Jan 2025 Flag of CA
Whitepapers & Reports
Partner Content

The Formula for Creating Trust in Digital Government

Research shows that high trust leads to policy effectiveness.
Kristi Kalmaru Kristi Kalmaru
Digital Services and Customer Experience
Partner Content
Nortal logo
16 Jan 2025 Flag of CA
Industry Trends

Innovate South Australia 2024 Key Takeaways: Digital Services & CX

The Benefit of Digital: The Value in South Australia's Citizen-Centric Transformation
Patrick Joy Patrick Joy
Digital Services and Customer Experience
15 Jan 2025 Flag of AU
Industry Trends

State of the Service Spotlight: South Australian Innovation 2024

Discover insights from South Australia's top public sector innovators on addressing key challenges, prioritising digital reform and innovation, and fostering cross-functional collaboration to drive successful transformation.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
15 Jan 2025 Flag of AU

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