Digital Services and Customer Experience
Building trusted and inclusive digital government services for all
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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
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Members
Only visible
to members
to members
Key information
Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
View community guidelines
Case Studies
Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs
Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.
Heather Dailey
28 Apr 2025
Industry Trends
Gold
Partner Content
Why healthcare tech is missing the mark – and is there a better way?
Liquid's Future Led panel, co-hosted with the Clinical Skills Development Service, Metro North Health, explored why healthcare tech is missing the mark - and is there a better way?
Alana Toohey
Gold
Partner Content
14 Apr 2025
Case Studies
Gold
Partner Content
Creating a digital experience that supports changing needs
Co-designed in collaboration with Dementia Australia, the new digital ecosystem creates an empowering and supportive experience for people impacted by dementia.
Alana Toohey
Gold
Partner Content
14 Apr 2025
Case Studies
Gold
Partner Content
Building organisational capacity for innovation
Queensland Government commissioned a series of innovation sprints to develop innovative strategic thinking capability across the organisation. This case study shares practical insights and learnings to help others thinking about …
Alana Toohey
Gold
Partner Content
14 Apr 2025
Industry Trends
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