Digital Services and Customer Experience

Building trusted and inclusive digital government services for all

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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

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Members

Members
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to members

Key information

Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

View community guidelines

On Demand

Modernizing Services for Citizen and Businesses: Seamless and Secure Digital Experiences

This keynote will explore how modernizing government services for both citizens and businesses can create faster more secure and inclusive digital experiences.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
23 May 2025 Global
On Demand

The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery

Governments face the challenge of balancing digital transformation, data-led decision making, and service delivery while maintaining digital trust. This session will help you navigate these competing priorities to drive modernization …
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
23 May 2025
Flag of United States
On Demand

Drive Innovation Through Collaborative Governance and Emerging Tech

Anthony Joy from Cleveland Metroparks explores how the convergence of emerging technologies like IoT, AI, and virtual reality—paired with strong inter-agency and cross-sector collaboration—is transforming operations in diverse areas such …
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
23 May 2025
Flag of United States
Interviews

Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

Karen Pellgrin shares how Colorado leverages technology and partnerships to enhance accessibility, streamline processes, and foster a culture of inclusion across government services.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
14 May 2025
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Case Studies

Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
12 May 2025
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Interviews

Let's Chat: Bridging Colorado’s Digital Divide with Strategic Infrastructure and Equity Initiatives

Brandy Reitter discusses the state's efforts to tackle challenges like missing middle-mile infrastructure and digital equity.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
1 May 2025
Flag of United States

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showcase

Digital Leadership Day Victoria

27 May 2025
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showcase

Government Innovation Showcase Victoria

28 May 2025
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showcase

Local Government Focus Day Victoria

29 May 2025
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webinar

Managing What Matters: Rethinking Document Infrastructure as a Strategic Asset in Government

10 Jun 2025
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showcase

Local Government Focus Day New South Wales

17 Jun 2025
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showcase

Digital Leadership Day New South Wales

18 Jun 2025
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showcase

Government Innovation Showcase Atlantic

18 Jun 2025
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showcase

Government Innovation Showcase New South Wales

19 Jun 2025
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webinar

From Chaos to Control: Strategic Vulnerability Management for Government Leaders

3 Jul 2025
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showcase

Local Government Focus Day Western Australia

19 Aug 2025
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Public Sector Network is a private community for public sector & higher education professionals.

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