Digital Services and Customer Experience
Building trusted and inclusive digital government services for all
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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
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Members
Only visible
to members
to members
Key information
Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
View community guidelines
On Demand
Modernizing Services for Citizen and Businesses: Seamless and Secure Digital Experiences
This keynote will explore how modernizing government services for both citizens and businesses can create faster more secure and inclusive digital experiences.
Kelly Zheng
23 May 2025
On Demand
The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery
Governments face the challenge of balancing digital transformation, data-led decision making, and service delivery while maintaining digital trust. This session will help you navigate these competing priorities to drive modernization …
Kelly Zheng
23 May 2025
On Demand
Drive Innovation Through Collaborative Governance and Emerging Tech
Anthony Joy from Cleveland Metroparks explores how the convergence of emerging technologies like IoT, AI, and virtual reality—paired with strong inter-agency and cross-sector collaboration—is transforming operations in diverse areas such …
Kelly Zheng
23 May 2025
Interviews
Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration
Karen Pellgrin shares how Colorado leverages technology and partnerships to enhance accessibility, streamline processes, and foster a culture of inclusion across government services.
Kelly Zheng
14 May 2025
Case Studies
Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency
How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.
Heather Dailey
12 May 2025
Interviews
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