Digital Services and Customer Experience
Building trusted and inclusive digital government services for all
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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
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Members
Only visible
to members
to members
Key information
Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
View community guidelines
Industry Trends
Citizen Buy-In: How Can Public Sector Leaders Navigate Digital Transformation to Ensure Public Confidence
Trust is the cornerstone of government legitimacy, and digital transformation is key to rebuilding citizen confidence through improved, personalized service delivery.
Jennifer Balon
Digital Services and Customer Experience
24 Jan 2025
Industry Trends
State of the Service Spotlight: Californian Innovation 2025
Explore how California's public sector is tackling workforce challenges, leveraging data-driven strategies, and prioritizing innovation to navigate economic pressures and drive transformative change.
Patrick Joy
Digital Services and Customer Experience
23 Jan 2025
Industry Trends
Partner Content
How governments can enhance digital customer experience with technology
According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience….
Damaris montoya
Digital Services and Customer Experience
Partner Content
17 Jan 2025
Industry Trends
State of the Service Spotlight: South Australian Innovation 2024
Discover insights from South Australia's top public sector innovators on addressing key challenges, prioritising digital reform and innovation, and fostering cross-functional collaboration to drive successful transformation.
Patrick Joy
Digital Services and Customer Experience
15 Jan 2025
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