Digital Services and Customer Experience

Building trusted and inclusive digital government services for all

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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

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Members

Members
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Key information

Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

View community guidelines

On Demand

Envisioning the Future of Government Technology

California is proving that innovation, equity, and collaboration can transform government technology—one small step at a time.
Madeson Darcy Madeson Darcy
Digital Services and Customer Experience
Public Sector Network logo
19 Mar 2025
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On Demand

Driving Innovation: Uruguay Path to Digital Transformation

Uruguay proves that digital transformation is not about size—it’s about vision, people, and the relentless pursuit of better services for all.
Madeson Darcy Madeson Darcy
Digital Services and Customer Experience
Public Sector Network logo
19 Mar 2025 Global
On Demand

Modernize and Optimize Government Services with AI-Powered Solutions

AI-powered solutions are revolutionizing government services, driving efficiency, enhancing citizen engagement, and ensuring secure, scalable operations for a future-ready public sector.
Madeson Darcy Madeson Darcy
Digital Services and Customer Experience
Public Sector Network logo
19 Mar 2025
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Case Studies

Case Study: Utilising the Voice of the Customer to Prioritise Digital Initiatives at Shared Health Manitoba

Learn how Shared Health Manitoba aims to create a more connected and efficient healthcare system by strengthening digital infrastructure.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
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19 Mar 2025
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Interviews

Let's Chat: Digital Transformation at the National Research Council

Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
11 Mar 2025
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Interviews

Let's Chat: Collaborating for Accessible and Inclusive Government Services

Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme from Service Canada emphasizes the importance of understanding citizens' needs through direct community engagement to deliver effective government …
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
10 Mar 2025
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Taking Healthcare Forever Forward

9 Apr 2025
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Government Innovation Showcase Virginia

9 Apr 2025
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Government Innovation Showcase Ohio

13 May 2025
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Digital Leadership Day Victoria

27 May 2025
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Government Innovation Showcase Victoria

28 May 2025
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Local Government Focus Day Victoria

29 May 2025
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Digital Leadership Day Federal

3 Jun 2025
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Government Cybersecurity Showcase

4 Jun 2025
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Government Innovation Showcase Federal US

4 Jun 2025
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Local Government Focus Day New South Wales

17 Jun 2025
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