Digital Services and Customer Experience

Building trusted and inclusive digital government services for all

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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

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Members

Members
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Key information

Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

View community guidelines

Case Studies

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Apr 2025
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Industry Trends
Gold Partner Content

Why healthcare tech is missing the mark – and is there a better way?

Liquid's Future Led panel, co-hosted with the Clinical Skills Development Service, Metro North Health, explored why healthcare tech is missing the mark - and is there a better way?
Alana Toohey Alana Toohey
Digital Services and Customer Experience
Gold Partner Content
Liquid logo
14 Apr 2025
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Guides
Gold Partner Content

How to deliver better experiences and outcomes with continuous research

Continuous research can help ensure user needs and pain points are addressed throughout a project.
Alana Toohey Alana Toohey
Digital Services and Customer Experience
Gold Partner Content
Liquid logo
14 Apr 2025
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Case Studies
Gold Partner Content

Creating a digital experience that supports changing needs

Co-designed in collaboration with Dementia Australia, the new digital ecosystem creates an empowering and supportive experience for people impacted by dementia.
Alana Toohey Alana Toohey
Digital Services and Customer Experience
Gold Partner Content
Liquid logo
14 Apr 2025
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Case Studies
Gold Partner Content

Building organisational capacity for innovation

Queensland Government commissioned a series of innovation sprints to develop innovative strategic thinking capability across the organisation. This case study shares practical insights and learnings to help others thinking about …
Alana Toohey Alana Toohey
Digital Services and Customer Experience
Gold Partner Content
Liquid logo
14 Apr 2025
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Industry Trends

Driving Innovation & Operational Efficiency in Tennessee State Government

A discussion highlighting the state’s commitment to operational excellence, strategic planning, and leveraging technology to enhance service delivery.
Jennifer Balon Jennifer Balon
Digital Services and Customer Experience
10 Apr 2025
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showcase

Government Innovation Showcase Ohio

13 May 2025
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webinar

Fostering Collaboration Between Public Sector and Industry Within WA

15 May 2025
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webinar

Future-Ready Governments: Modernising and Building for Tomorrow's Digital Needs

21 May 2025
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showcase

Digital Leadership Day Victoria

27 May 2025
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showcase

Government Innovation Showcase Victoria

28 May 2025
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showcase

Local Government Focus Day Victoria

29 May 2025
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showcase

Local Government Focus Day New South Wales

17 Jun 2025
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showcase

Digital Leadership Day New South Wales

18 Jun 2025
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showcase

Government Innovation Showcase Atlantic

18 Jun 2025
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showcase

Government Innovation Showcase New South Wales

19 Jun 2025
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