Digital Services and Customer Experience

Building trusted and inclusive digital government services for all

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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

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Members

Members
Only visible
to members

Key information

Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.

View community guidelines

Whitepapers & Reports

Capabilities for a Citizen-Centric Digital Government: Can Data-Driven Decision-Making Boost Public Trust?

Research Innovation Council Canada Brief | Vol.01 | Government of Alberta | University of Alberta
Patrick Joy Patrick Joy
Digital Services and Customer Experience
6 Feb 2025 Flag of CA
Whitepapers & Reports

Reimagining Public Sector Services: A Blueprint for Citizen-Centric Transformation and Resilient Service Delivery

Research Innovation Council USA Brief | Vol.01 | Colorado State Government | University of Colorado Denver
Patrick Joy Patrick Joy
Digital Services and Customer Experience
4 Feb 2025 Flag of US
Whitepapers & Reports

Can WA Redefine Digital Services for Remote and Resilient Communities?

Research Innovation Council ANZ Brief | Vol.08 | Western Australia State Government | Curtin University
Patrick Joy Patrick Joy
Digital Services and Customer Experience
27 Jan 2025 Flag of AU
Whitepapers & Reports

Driving Regional Growth: South Australia’s Productivity Blueprint for Digital Innovation and Resilience

Research Innovation Council ANZ Brief | Vol.07 | South Australia State Government | Torrens University Australia
Patrick Joy Patrick Joy
Digital Services and Customer Experience
26 Jan 2025 Flag of AU
Industry Trends

Citizen Buy-In: How Can Public Sector Leaders Navigate Digital Transformation to Ensure Public Confidence

Trust is the cornerstone of government legitimacy, and digital transformation is key to rebuilding citizen confidence through improved, personalized service delivery.
Jennifer Balon Jennifer Balon
Digital Services and Customer Experience
24 Jan 2025 Flag of US
Whitepapers & Reports

Blending Tradition and Technology in NZ to Create Inclusive Digital Futures

Research Innovation Council ANZ Brief | Vol.06 | New Zealand Government | Victoria University of Wellington
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jan 2025 Flag of NZ

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