Digital Services and Customer Experience
Building trusted and inclusive digital government services for all
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Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
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Members
Only visible
to members
to members
Groups of interest
Key information
Follow the Digital Government & CX Community and chat with peers and access insights on the future of accessible, inclusive digital governments.
View community guidelines
On Demand
Modernize and Optimize Government Services with AI-Powered Solutions
AI-powered solutions are revolutionizing government services, driving efficiency, enhancing citizen engagement, and ensuring secure, scalable operations for a future-ready public sector.
Madeson Darcy
19 Mar 2025
Case Studies
Case Study: Utilising the Voice of the Customer to Prioritise Digital Initiatives at Shared Health Manitoba
Learn how Shared Health Manitoba aims to create a more connected and efficient healthcare system by strengthening digital infrastructure.
Heather Dailey
19 Mar 2025
Interviews
Let's Chat: Digital Transformation at the National Research Council
Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.
Kelly Zheng
11 Mar 2025
Interviews
Let's Chat: Collaborating for Accessible and Inclusive Government Services
Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme from Service Canada emphasizes the importance of understanding citizens' needs through direct community engagement to deliver effective government …
Kelly Zheng
10 Mar 2025
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