Public Sector Network Group, Public Sector Network Group is comprised of its affiliates:
- Public Sector Network (Australia) Pty Ltd of 5/20-40 Meagher Street, Chippendale, NSW, Australia 2008 ABN: 46 617 870 872
- PubSecNet Limited of 95b Summerhill Avenue, Toronto, ON, M4T 1B1 Corporation Number: 108319-5
- Public Sector Network Limited of Office 9, Dalton House, 60 Windsor Avenue, London, SW19 2RR Company Number: 12409738
- Public Sector Network Inc of 2035 Sunset Lake Road, Suite B-2, City of Newark,19702 EIN 415183798
- Public Sector Network (NZ) of 5/20-40 Meagher Street, Chippendale, NSW, Australia 2008 NZBN: 9429048441995
- Public Sector Network Pty Ltd of 5/20-40 Meagher Street, Chippendale, NSW, Australia 2008 ABN: 88 643 865 570
- Public Research & Advisory Ltd of 5/20-40 Meagher Street, Chippendale, NSW, Australia 2008 ABN: 51 643 866 219
Providing the services and systems that we offer; and the normal day-to-day operations of our business.
- WHO AND WHAT THIS POLICY APPLIES TO
- We handle Personal Information in our own right and also for and on behalf of our customers and users.
- If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.
- Our website and services are unavailable to children (persons under the age of 18 years).
- THE INFORMATION WE COLLECT
- In the course of business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
Personal Information.We may collect personal details such as an individual’s name, location, date of birth, nationality, family details and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;
Contact Information.We may collect information such as an individual’s email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;
Financial Information.We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
Statistical Information.We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical and product improvement purposes; and
Information an individual sends us.We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.
- We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. This may include their IP address. Where non-Personal Information is collected the Australian Privacy Principles do not apply.
- HOW INFORMATION IS COLLECTED
- Most information will be collected in association with an individual’s engagement with Public Sector Network Group an enquiry about Public Sector Network Group or generally dealing with us. However we may also receive Personal Information from sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners. In particular, information is likely to be collected as follows:
Registrations. When an individual registers or subscribes for a service, list, account, connection or other process whereby they enter Personal Information details in order to receive or access something, including a transaction;
Accounts/Memberships. When an individual submits their details to open an account and/or become a member with us;
Supply. When an individual supplies us with goods or services;
Contact. When an individual contacts us or we contact them in any way;
Access. When an individual accesses us physically we may require them to provide us with details for us to permit them such access. When an individual accesses us through the internet we may collect information using cookies (if relevant – an individual can adjust their browser’s setting to accept or reject cookies) or analytical services; and/or
Pixel Tags. Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened.
- As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their Personal Information is being collected.
- Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client) we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles.
- WHEN PERSONAL INFORMATION IS USED & DISCLOSED
- In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected without the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
- If it is necessary for us to disclose an individual’s Personal Information to third parties in a manner compliant with the Australian Privacy Principles in the course of our business, we will inform you that we intend to do so, or have done so, as soon as practical.
- We will not disclose or sell an individual’s Personal Information to unrelated third parties under any circumstances.
- Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
The provision of goods and services between an individual and us;
Verifying an individual’s identity;
Communicating with an individual about their relationship with us;
Our goods and services;
Our own marketing and promotions to customers and prospects;
Competitions, surveys and questionnaires;
User research for the purpose of enhancing our products;
Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
As required or permitted by any law (including the Privacy Act).
- There are some circumstances in which we must disclose an individual’s information:
Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
As required by any law (including the Privacy Act); and/or
In order to sell our business (in that we may need to transfer Personal Information to a new owner).
- We may utilise third-party service providers (such as Hubspot) to communicate with an individual and to store contact details about an individual. These service providers are located in the United States of America.
- We utilise third-party data processors to process PII such as IPs, emails, names, phone numbers, job titles, country, state, behaviour on our own sites, etc. These data processors host and process data in Australia and the US. They are listed below:
- Amazon Web Services
- New Relic
- Google Analytics
- OPTING “IN” OR “OUT”
- An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when:
Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
- If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
- THE SAFETY & SECURITY OF PERSONAL INFORMATION
- We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
- We use SSL encryption to store and transfer Personal Information. Despite this, the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
- We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
- If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
- We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
- HOW TO ACCESS AND/OR UPDATE INFORMATION
- Subject to the Australian Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.
- If an individual cannot update its own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.
- It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
- We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
- COMPLAINTS AND DISPUTES
- If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.
- If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
- If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
- Social MEDIA FEATURES
Our site may also include social media or lead generation features, such as Facebook or Twitter buttons and widgets, such as the share this button. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media and lead generation features and widgets may be hosted by a third party. Your interactions with these features and widgets are governed by the privacy notice of the company providing it.
Our site is directed at an adult audience and we do not knowingly collect information from or about children
- DATA SUBJECT RIGHTS
Data subjects in the UK, the EEA and other jurisdictions may have rights in relation to their personal data which include:
Right to rectification. Data subjects may request that we rectify any inaccurate or incomplete personal data.
Right to withdraw consent. Data subjects may at any time withdraw their consent to the processing of their personal data carried out by us on the basis of their previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
Right to make a subject access request (SAR). Data subjects may request in writing copies of their personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and any payment permitted by law, where applicable.
Right to object to processing including automated processing and profiling. We do not make automated decisions about data subjects. However, we may rely on information provided by third parties such as credit reference agencies which may score data subjects on the basis of automated decisions. Profiling may be carried out for business administration purposes, such as monitoring trends in user visits of our website and in order to deliver relevant ads to users’ devices. We will comply with valid objection requests unless we have a compelling overriding legitimate ground for the continuation of our processing or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
Right to erasure. Data subjects may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with. Please note that, if your data is resubmitted to us via legitimate means, you may be re-added to our database after an erasure request has been processed.
Restriction. Data subjects may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
Right to data portability. In certain circumstances, data subjects may request the controller to provide a copy of their personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. We do not consider that this right applies to our Services. However, to the extent it does, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data subject’s personal data which may still be retained for legitimate and lawful purposes.
Right to lodge a complaint with the supervisory authority. We suggest that data subjects contact us about any questions or complaints in relation to how we process their personal data. However, each data subject has the right to contact the relevant supervisory authority directly.
In order to exercise any of these rights, please email your request to [email protected]
UK DATA PROTECTION ACT
For the purpose of the Data Protection Act 2018 (the Act), the Controller is Public Sector Network Limited registered in England 12409738. Registered Address: Office 9, Dalton House, 60 Windsor Avenue, London, SW19 2RR
ICO Registration Number: ZB039878
CALIFORNIA’S CONSUMER PRIVACY ACT
Public Sector Network Group has taken steps to comply with the California Consumer Privacy Act as it applies to gathering and exchange of personal data in the B2B context. Residents of the State of California consent to the personal information they provide being used by us for internal marketing purposes and shared with event sponsors and exhibitors who may contact you in relation to special offers, products and services related to your role within your company. You have the right to opt-out of this use of your personal information. You can exercise this right at any time through your contact preference center in the footer of marketing emails you may receive from us, or by emailing us at
CANADA’S ANTI-SPAM LEGISLATION
Public Sector Network Group has taken all reasonable steps to comply with Canada’s Anti-Spam Legislation. We only email contacts with whom we have had a business relationship within the last 2 years, individuals who may have enquired about an event in the last 6 months or who have opted in to receive our divisional marketing communications. Should you receive an unsolicited email from Public Sector Network Group please email [email protected] and we will remove your details within 48 hours.
14 CONTACTING INDIVIDUALS
14.1 From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.
15 CONTACTING US
15.1 All correspondence with regards to privacy should be addressed to:
Public Sector Network Group
You may contact the Privacy Officer by email in the first instance.
16 ADDITIONS TO THIS POLICY