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Digital Services and Customer Experience
Key Takeaways: NSW's Digital Future: Inclusive, Sustainable, Trusted
Digital NSW 2024
Highlights from Digital NSW: practical strategies and innovations for improving accessibility, trust, and citizen-centric digital services
Digital Services and Customer Experience
Digital NSW 2025: Navigating Trust, Transformation, and Technology
Digital NSW 2024
Shock results reveal AI’s rapid evolution as a growing concern for public sector readiness.
Digital Services and Customer Experience
Imperatives of Accessibility Done Well: PDF Remediation & Productive Digitisation of Public Sector’s Forms
Exploring the transformation of public sector PDF forms, this whitepaper highlights strategies for improving accessibility, efficiency, and user experience through digital-first solutions.
Digital Services and Customer Experience
Reimagining Governance: The 2024 G7 Blueprint for Digital Transformation
A showcase of innovative approaches by G7 members and Ukraine to modernise public services and make governments more citizen-friendly.
Digital Services and Customer Experience
Public Trust – How Much Does the Australian Government Really Have?
A Look into How Trust is Measured, Built and Maintained
Workforce, Skills and Capability
Partner Content
A Strategic, People-Centric Approach to OpEx in Public Sector
Operational Excellence Roadshow
A comprehensive look at how strategic planning, culture, and technology are transforming operational excellence in the public sector for sustainable, efficient service delivery.
Cyber Security and Risk Management
Partner Content
Licence Plate Recognition – what it is and how does it work?
License Plate Recognition (LPR) technology uses cameras and software to read vehicle plates, automating processes like traffic management, law enforcement, and parking access, making it essential for efficient urban mobility …
Workforce, Skills and Capability
Ramping up L&D in Government - The Future Looks Bright
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Connecticut’s Digital Journey: Stories from the Public Sector
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Using the Victorian Protective Data Security Standards (VPDSS) to Manage 3rd-Party Risk
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Digital Accessibility Policies and Practices for PDF Forms | Australian National Report
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Case Study: Developing a Comprehensive Data & Information Governance Framework for NSW Inner West Council
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4 Dec 2024
Learning from the success of the Process and Technology Harmonisation (PaTH) Program
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