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Kelly Zheng's Insights
Digital Government & CX
Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation
After Digital Government & CX Roadshow, we had the opportunity to chat with Nancy Norris, the Senior Director, ESG & Digital Trust from, BC Ministry of Energy, Mines and Low Carbon Innovation about her insights on digital-centric culture.
Digital Government & CX
Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria
After Digital Government & CX Roadshow, we had the opportunity to chat with Mike Palmer, the Chief Information Officer from City of Victoria about his insights on client-centric service delivery.
Health & Human Services
Healthcare Infrastructure Conference - Post Event Report
Our post event report from the recent Healthcare Infrastructure Conference that took place in October 2023. This report includes polls from the audience, names of organizations and people that were at the event, and more!
Digital Government & CX
Let's Talk Data Literacy: A Q&A with Sylvain Belanger, Executive Director and Chief Information Officer at Treasury Board of Canada Secretariat
After Digital Government & CX Roadshow, we had the opportunity to chat with Sylvain Belanger, the Treasury Board of Canada Secretariat's Executive Director and Chief Information Officer about his organization's data literacy journey.
Digital Government & CX
Building Trust and Transparency Through Innovative Citizen Engagement
Public Sector Innovation Show - Ontario
In this Government Keynote address, we hear insights from Michelle E. Diemnuele, Secretary of the Cabinet, Head of the Ontario Public Service, her reflections on innovation in general and the existing misconceptions around the lack of innovation in the public sector compared to the private sector. Michelle delves into how to understand and deploy innovation and she highlights that the best innovation will never meet its full value without a change in strategy and a focus on change management.
Operational & Process Excellence
How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance
Public Sector Innovation Show Saskatchewan 2023 - Canada
The world these days is changing at an unprecedented pace and large, established organizations are sometimes having trouble keeping up. Some realize this and embark on transformation journeys, whilst almost weekly or monthly there are stories about all sorts of businesses either going under or changing their focus and entire business models just to stay afloat. One of the large Canadian companies that has recently embarked on a transformation journey is Saskatchewan Government Insurance.
Smart Cities & Mobility
Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City
Operational Excellence Roadshow 2023
Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.
Digital Government & CX
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
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Adapting to new ways of working in challenging times
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Supporting Citizen Wellbeing By Bridging the Digital Divide
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3 Apr 2023