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Kelly Zheng's Insights

Digital Government & CX

Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation

After Digital Government & CX Roadshow, we had the opportunity to chat with Nancy Norris, the Senior Director, ESG & Digital Trust from, BC Ministry of Energy, Mines and Low Carbon Innovation about her insights on digital-centric culture.

Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation

Digital Government & CX

Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria

After Digital Government & CX Roadshow, we had the opportunity to chat with Mike Palmer, the Chief Information Officer from City of Victoria about his insights on client-centric service delivery.

Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria

Health & Human Services

Healthcare Infrastructure Conference - Post Event Report

Our post event report from the recent Healthcare Infrastructure Conference that took place in October 2023. This report includes polls from the audience, names of organizations and people that were at the event, and more!

Healthcare Infrastructure Conference - Post Event Report

Digital Government & CX

Let's Talk Data Literacy: A Q&A with Sylvain Belanger, Executive Director and Chief Information Officer at Treasury Board of Canada Secretariat

After Digital Government & CX Roadshow, we had the opportunity to chat with Sylvain Belanger, the Treasury Board of Canada Secretariat's Executive Director and Chief Information Officer about his organization's data literacy journey.

Let's Talk Data Literacy: A Q&A with Sylvain Belanger, Executive Director and Chief Information Officer at Treasury Board of Canada Secretariat

Digital Government & CX

Building Trust and Transparency Through Innovative Citizen Engagement

Public Sector Innovation Show - Ontario

In this Government Keynote address, we hear insights from Michelle E. Diemnuele, Secretary of the Cabinet, Head of the Ontario Public Service, her reflections on innovation in general and the existing misconceptions around the lack of innovation in the public sector compared to the private sector. Michelle delves into how to understand and deploy innovation and she highlights that the best innovation will never meet its full value without a change in strategy and a focus on change management.

Building Trust and Transparency Through Innovative Citizen Engagement

Operational & Process Excellence

How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance

Public Sector Innovation Show Saskatchewan 2023 - Canada

The world these days is changing at an unprecedented pace and large, established organizations are sometimes having trouble keeping up. Some realize this and embark on transformation journeys, whilst almost weekly or monthly there are stories about all sorts of businesses either going under or changing their focus and entire business models just to stay afloat. One of the large Canadian companies that has recently embarked on a transformation journey is Saskatchewan Government Insurance.

How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance

Smart Cities & Mobility

Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City

Operational Excellence Roadshow 2023

Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.

Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City

Digital Government & CX

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Operational Excellence Roadshow 2023

Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Recommendations

Adapting to new ways of working in challenging times

Whitepapers & Reports 11 Aug 2020

Spotlight on the Canadian Institute for Health Information (CIHI)

Industry Trends 25 Oct 2022

State of Identity in a Post-Covid World

Industry Trends 5 Nov 2021

Connecting with citizens through targeted and engaging communications

Industry Trends 19 Nov 2021

Supporting Citizen Wellbeing By Bridging the Digital Divide

Interviews 3 Apr 2023