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Kelly Zheng's Insights

Interviews

Let's Chat: The Role of Data Governance in Government Digital Transformation

Leith Higdon from Export Development Canada emphasizes that strong data governance improves citizen experience by reducing inefficiencies like repeated data entry.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
7 Apr 2025
Flag of Canada
Interviews

Let's Chat: Key Factors for a Successful Zero Trust Journey

Joanna Murphy from Shared Services Canada emphasizes executive sponsorship as key to Zero Trust adoption.
Kelly Zheng Kelly Zheng
Cyber Security and Risk Management
Public Sector Network logo
7 Apr 2025
Flag of Canada
Interviews

Let's Chat: Overcoming Challenges in Government Transformation with Courage and Communication

Robert Conlin from IBM Canada emphasizes the importance of communication in government transformation, ensuring that employees see themselves in the organization's strategy.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
7 Apr 2025
Flag of Canada
Interviews

Let's Chat: Prioritizing Personalization, Accessibility & Trust for Better Public Services

Scott Jones discusses the importance of improving public services by prioritizing citizen experience, protecting privacy, and fostering accessibility — all while building public trust.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
7 Apr 2025
Flag of Canada
Interviews

Let's Chat: Leveraging Predictive Analytics for Citizen-Centric Service Delivery

Ima Okonny highlights the importance of predictive analytics in anticipating citizen needs by leveraging disaggregated data to identify service delivery gaps.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
12 Mar 2025
Flag of Canada
Interviews

Let's Chat: Leveraging AI for Improved Decision-Making and Efficiency in Government

Cedric Jean-Marie discusses the role of predictive analytics and generative AI in improving decision-making and efficiency in government.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
11 Mar 2025
Flag of Canada
Interviews

Let's Chat: Leveraging AI and Automation for Improved Public Sector Efficiency and Access

Mona Datt discusses the challenges organizations face in aggregating data, especially when it is siloed and stored in various formats, such as healthcare records.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
11 Mar 2025
Flag of Canada
Interviews

Let's Chat: Digital Transformation at the National Research Council

Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
11 Mar 2025
Flag of Canada

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