In this interview, Andy MacIsaac, Solutions Manager, Public Sector from Laserfiche explores what it takes for governments to move from AI experimentation to meaningful, long-term transformation. He explains that while AI is no longer a question of if, success depends on building the right foundations first, high-quality data, strong governance, and clear organizational goals.
The conversation also highlights why agencies should rethink and improve processes before automating them, ensuring technology delivers measurable value rather than simply accelerating existing inefficiencies. Andy emphasizes the importance of employee engagement, thoughtful governance, and choosing partners who are committed to long-term collaboration instead of one-time technology deployments.
Looking ahead, Andy shares why governments should view AI as a tool, not the destination, and why combining trusted data, effective processes, skilled people, and responsible governance is the key to delivering lasting public sector innovation.
Help your peers
Share what you've learned with fellow public servants