Successful GenAI initiatives begin with a clearly defined purpose, not pressure to follow the latest technology trend. Public-sector leaders should establish measurable outcomes tied to citizen experience, operational efficiency and service quality before deploying new tools.
GenAI can accelerate data analysis and uncover insights that improve agency operations and public services, but human oversight and secure implementation remain essential. The interview also identifies adoption as an underestimated risk: without updated workflows, engaged employees and supporting processes, even promising tools may go unused. Meaningful return on investment depends on aligning technology, people and processes around the mission.
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