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Digital Government & CX
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
Data & Analytics
Government Strategies for Secure Data and Innovative Service Implementation
Public Sector Innovation Show British Columbia
Mary LaBoucane, the Executive Director, Information Management Innovation, Corporate Information Records Management Office, from the Government of British Columbia addressed citizens' data privacy concerns amid government partnerships with third parties. It emphasizes the need for thorough assessments to update policies and legislation for secure data and improved services.
Digital Government & CX
Digital Government Spotlight: 5 Projects Transforming the Australian Public Sector
Innovate Australia
We caught up with five Federal Government leaders to explore the projects and initiatives they're working on, and to learn how these projects are further enriching the lives of the citizens they serve.
Digital Government & CX
Trustworthy, Inclusive & Intelligent: Understanding NSW Government Priorities in 2024
Digital.NSW Showcase
A global report into digital government has ranked Australia in the top five performing countries globally, with the state of New South Wales leading the way in a number of inclusive, accessible, intelligent and ethical digital practices. Learn how in this
Data & Analytics
Predictive Analytics Present Paradigm-Shifting Opportunities in Service Delivery: What Could Possibly Go Wrong?
Data & Analytics Roadshow
By navigating the use of predictive analytics with a firm commitment to ethics and responsibility, our key public service organisations can harness the potential of this technology to elevate service provision and drive positive social change, whilst safeguarding the rights and well-being of Australian citizens.
Cyber Security & Risk Management
Ethical Hacking - Friend or Foe?
Ethical hackers, also known as white hat hackers, are cybersecurity professionals who use their skills and knowledge to identify vulnerabilities in government systems, networks, and applications before malicious cyber criminals can exploit them for illegal purposes. In other words, they use hacking for good – not evil, but the clear difference must be communicated among governments, cyber professionals and citizens. Read on to uncover the pros and cons to this cybersecurity approach and discover if it is one governments should bank on.
Technology & Transformation
Automation to Save the Day: Unlocking Efficiency and Advancing Culture
Overcoming tighter budgets, expanding workloads, increased regulatory requirements, rising data security concerns and growing citizen expectations involves maximising current and future workforces, as well as embracing technologies to drive digital transformation. Emerging as a solution is automation. Read on to discover how.
Education & Future of Learning
Partner Content
Open Skills, Open Credentials, Open Opportunities
The purpose of education in any form can really be boiled down to one thing: opportunities. That includes opportunities for personal improvement, career advancement, increased income levels, and increased levels of personal satisfaction. The days of working for a single company at a job you might or might not like for a lifetime and then retiring is over. Companies, positions, and the skills needed for those positions change much too rapidly, and the next generation wants a job they are passionate about and can be proud of. All of those things mean a shift in thinking: the skills a learner …
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