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Heather Dailey's Insights

Industry Trends

Delivering seamless migrations and a future-ready platform

The story of how the Department for Business and Trade tackled the complex challenge of building a new platform while seamlessly migrating 41 critical services off GOV.UK PaaS under tight …
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
19 May 2025 Global
Industry Trends

Public Sector Podcast: Moving Forward - An Update on NextGen Pay and HR for the Government of Canada

Explore the deep-rooted cultural and systemic challenges plaguing HR and pay in the Government of Canada - and what it’s going to take to fix them.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
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19 May 2025
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Case Studies

Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
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12 May 2025
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Industry Trends

Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Learn the value of matching technology solutions to community priorities, encouraging open dialogue, and earning public confidence by delivering clear, accessible, and people-focused digital services.
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
5 May 2025
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Industry Trends

Public Sector Podcast: AI and Data Analytics: Shaping the Future of Public Services

How data, AI, and innovation are transforming service delivery for Canadians.
Heather Dailey Heather Dailey
Data, Analytics and AI
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29 Apr 2025
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Case Studies

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Apr 2025
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Industry Trends

Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Explore the findings from the ChatGPT Enterprise pilot and how it was leveraged to assess the role of generative AI in boosting efficiency and effectiveness across public sector operations.
Heather Dailey Heather Dailey
Data, Analytics and AI
Public Sector Network logo
23 Apr 2025
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Industry Trends

Public Sector Podcast: The 2025 Cyber Security Landscape in SA - Navigating the Year Ahead

A look at the increasing sophistication of cyber threats, the impact of geopolitical instability, and the need for collective resilience across government, industry, and community.
Heather Dailey Heather Dailey
Cyber Security and Risk Management
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14 Apr 2025
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