In this interview, Wendy Harman, Director of Global Public Sector at ServiceNow shares perspectives on how governments can move from digitizing existing processes to truly reimagining how services work. He highlights the opportunity to use AI and emerging technologies to create more seamless, citizen-centered experiences.
The conversation explores the importance of moving beyond legacy systems, testing new ideas through small experiments, and creating a culture that supports continuous improvement. She also emphasizes that digital transformation is not a one-time project, but an ongoing process that requires trust, collaboration, and long-term commitment between government and technology partners.
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