Episode Overview
Mobility is no longer just about moving people and goods. It is becoming a connected, digital-first service experience that needs to be simple, secure, and accessible as citizen expectations rise and technology evolves. In this episode, we explore how transportation agencies can embrace innovation to deliver services that feel seamless for citizens and industry, while still meeting the demands of safety, security, and public trust.
Featuring Erika-Kirsten Easton, Chief Data Officer and Director General, Enterprise Service, Data and Architecture, Transport Canada, the conversation highlights how digital government is reshaping the future of mobility. From modernising service delivery and enabling data-driven decision-making, to connecting systems that better anticipate citizen needs, the episode looks at how Transport Canada is shifting from process-heavy operations to more agile, proactive, and user-friendly services.
Key Themes
This episode focuses on building the foundations for modern mobility services: digital service design, connected systems across jurisdictions, and the effective use of data and AI to support better decisions. It also explores how agencies can break down silos, modernise responsibly, and ensure transformation remains aligned with evolving citizen and industry needs.
What You’ll Learn
1) Mobility as a Digital-First Service
Why mobility is increasingly defined by the quality of the end-to-end service experience, not just infrastructure and operations.
2) Designing Safer, Faster, More Accessible Services
How digital services can improve safety outcomes, reduce friction, and make transport services easier to navigate for more people.
3) Using Data and AI for Real-Time Decisions
How data, analytics, and AI can support faster operational choices and more informed policy development.
4) Connecting Systems Across Government
Why breaking down silos across departments and jurisdictions is essential for seamless, citizen-centred mobility services.
5) Moving from Process-Heavy to Agile Delivery
What it looks like to shift from slow, compliance-driven processes toward proactive, user-friendly services that can adapt over time.
6) Staying Aligned to Citizen and Industry Needs
How to ensure modernisation efforts remain practical, relevant, and responsive as expectations continue to change.
Key Takeaways
- Mobility transformation is increasingly about digital service delivery, not just transport operations
- Connected systems enable more seamless experiences across agencies and jurisdictions
- Data and AI can improve both real-time decision-making and longer-term policy
- Breaking silos is critical to delivering end-to-end, citizen-centred services
- Successful modernisation stays aligned with evolving citizen and industry expectations
Why You Should Listen
This episode is valuable for transportation leaders, digital and data teams, service designers, policy professionals, and public sector executives working to modernise mobility services. It offers a practical view of how digital government can make transport services more connected, proactive, and accessible, while keeping safety and trust at the centre.
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