Let’s Chat: Making Government Services Simpler, Smarter and More Proactive

For Ontarians, simpler government means accessing services without needing to understand how government works behind the scenes. The interview with Philcy Philip, Assistant Deputy Minister, ServiceOntario, highlights a “tell us once” approach, supported by shared data, digital identity and common platforms for verification, payments and notifications. Scaling these successes will require an enterprise-wide cultural shift, from designing isolated digital services to building connected experiences. Looking ahead, agentic AI could help government anticipate residents’ needs and deliver information and services proactively.