It's time to bring implementation into policy design

For too long, policy development has been a closely guarded practice that passes the conclusions over to delivery teams to implement, missing the opportunity to understand the behaviours and experiences …

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.

State of the Service Spotlight: Georgia Innovation 2025

Explore how Georgia’s public sector is prioritizing data-driven decision-making, workforce upskilling, and cybersecurity while navigating budget constraints and collaboration challenges in its digital transformation journey.

Government Innovation Georgia 2025 Key Takeaways

Driving Innovation in Georgia: Agencies are balancing AI adoption, cybersecurity, and workforce development to modernize services while navigating regulatory and budget constraints.

Global Top 50: Government Innovators 2024

A showcase of 50 government leaders driving innovation, collaboration, and citizen-focused transformation in the public sector.

Let's Chat: Enhancing Accessibility and Customer Experience in Texas Government Services

Marie Cohan discusses Texas' journey mapping initiatives, accessibility integration, and the value of public-private partnerships in advancing inclusive, efficient government services.

A Roadmap to Digital Transformation: The Importance of a Strategic Framework for Modernizing Registries

Explore the importance of a strategic framework for governments and registry organizations to navigate the complexities of digital transformation in registries, which are essential repositories of government data across various …

How Smart Councils Use Digital Payment Plans to Proactively Manage Arrears | Best Practice Guide

This guide outlines the best practices for councils to enhance their payment management strategies taking inspiration from City of Greater Dandenong