Insights

Scaling and maturing automation to drive employee and student experience

The main focus of the automation was bots, software programs designed to perform repetitive tasks. But most of these bots “were on individual computers with no consistent coding.” There also wasn’t a lot of control around the bots, but the biggest problem was that there “was a lot of fear from staff around jobs,” specifically that automation could render some roles redundant. Overall, there were a lot of issues and misconceptions. The purpose of automation and RPA is to have “something that is scalable, easy to use and consistent amongst all environments.” Ultimately it is about reducing risks and errors, …

Neboneid Hamoo Data, Analytics and AI

31 Mar 2021

WHITEPAPERS & REPORTS

Big Data & Actionable Analytics for Government

All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives of three data experts from different sized public sector organisations. Between them, they are using the data at their disposal to streamline manual processes, to manage crises, and to assist their stakeholders and residents in new and creative ways. The lessons from these perspectives can assist others to also use data in innovative ways.

Rosie Fea Data, Analytics and AI

13 Jan 2021

WHITEPAPERS & REPORTS

AI in the Public Sector

The amount of data being produced is constantly increasing, particularly in the public sector, and technology is constantly improving. As such, artificial intelligence (AI), with data at its core, is making its way into the public sector in order to drive efficiencies. This paper focuses on the data and AI journeys of three data experts from three different institutions. All three agree that AI is creating efficiency and is a viable and popular solution for certain problems, but it needs to be used appropriately and for the right reasons.

Public Sector Network Data, Analytics and AI

13 Jan 2021

WHITEPAPERS & REPORTS

Information & Data Management

All organisations collect data and use data. Some organisations have embraced technology more than others and have therefore been able to leverage their data better. The goal now is for other organisations to better use the data at their disposal, and to integrate it with their available technology, to improve the efficiency of the organisation and the customer experience. This paper presents two Australian examples and a Canadian perspective on how data can be used to create efficiencies and to change the operations of an organisation for the better. The lessons contained within these examples are relevant to any organisation …

Public Sector Network Data, Analytics and AI

11 Jan 2021

INDUSTRY TRENDS

Getting the Most Out Of Your Data – Public Sector Looks Beyond the Dashboard

Today, those dashboards are more intuitive, more advanced and more user-friendly than ever before. They support users from across all different functions of organizations to analyze and make decisions based on data – and this isn’t going away. Today’s leaders see data beyond the dashboard and as an enabler of new business models and opportunities. To unlock the full value of data, public sector organizations need solutions that transcend traditional BI and infuse data into operational workflows. Leading organizations choose a platform to power data experiences; one that will deliver actionable insights at the point of decision, create new value …

Rosie Fea Data, Analytics and AI

5 Jan 2021

INDUSTRY TRENDS

6 Top Tips: Embedding a Data Centric Organisational Culture

Data is king in the technological economy, but before you can unlock its potential, you’ll need the right culture. To learn more about embedding a data-centric organisational culture read on below. In the second part of the series we look at how to build the right culture to effectively harness data for informed decision making. Data has become an organisation’s most valuable asset, providing a strong foundation for decision making and citizen experience initiatives. But unlocking its true potential is more than just empowering leaders to make better decisions using insights extracted from data; it’s about embedding data science into …

Public Sector Network Data, Analytics and AI

15 Sep 2020

WHITEPAPERS & REPORTS

State of Ransomware Industry Update 2020

The increased reporting of cyber incidents among large companies in ANZ in the first half of 2020 has been clearly evident. A handful of ransomware families are dominating these attacks. It is not uncommon for many organisations to fail to report breaches, or worse, to be completely unaware that they have even taken place. Ransomware is being used for much more than just blackmail. It can be used as a diversion; first harvesting credentials for later use, and then encrypting the drive to keep IT staff occupied while the attacker covers their tracks. More recently, attackers have accomplished even more …

Neboneid Hamoo Data, Analytics and AI

11 Sep 2020

WHITEPAPERS & REPORTS

Public Sector Big Data: Exploring Use Cases For Government Data Sets

In the next edition of PSN’s Data and Analytics Blog Series we take a look at Public Sector Big Data – what it means, why we need it now more than ever, and how three departments are already leveraging insight to drive efficiencies. Big data management generates better information and practices across a wide array of areas and is part of both Federal and local governments’ plans to improve safety, increase innovation and optimise security, helping Australia grow as a nation. With advancements in technologies such as machine learning and cloud computing, coupled with global Open Government initiatives, emerging Big …

Public Sector Network Data, Analytics and AI

2 Sep 2020