Purva Deshpande's Insights
Insights from Greg Curcio, Chief Customer and Transformation Officer, City of Stonnington and Rami Matar, Business Solutions Director, Oracle and Luke Heine, KPMG Australia on how informed decision-making — powered by improved reporting capabilities - helps local government meet the needs and expectations of the diverse communities they serve.
Insights from Greg Curcio, Director, Customer and Technology, City of Stonnington; Daniel Lewis, General Manager Digital Operations, Casey Cardinia Libraries; and Matthew Fernandes, Head of Public Sector, Freshworks as they explore how the public sector can leverage digital transformation to deliver positive outcomes to communities, improve self-service capabilities and increase transparency in the eyes of citizens.
Public sector agencies are often expected to deliver increasingly complex and cross-jurisdictional social policies with limited time and resources. Navigating these barriers is key to translating policy to citizen outcomes, and will be the primary focus of this webinar. Hear insights from: Rick Macourt, Director, Strategic and Aboriginal Outcomes, NSW Treasury Michael Talbot, Ex-Deputy Secretary, Courts & Tribunal Services, NSW Department of Justice Julie Brereton, Senior Director Online Strategy and Design, ACT Health
Insights from Simon Adcock, Manager Customer, Information and Technology Service, Wollondilly Shire Council and other experts on how to provide streamlined services to users through customer-centric service delivery models, better manage resources, workflows and field services across business functions and operations and drive seamless CX across a range of digital services, capitalising on each customer interaction to eliminate process duplication.
Insights from Rob Halsall, Chief Procurement Officer, Transport for NSW; Lisa Peters, Managing Director - Accenture Enterprise Services for Government (AESG), Accenture; Chon Raman, Chief Operating Officer, Intelligent Spend & Business Network, APJ at SAP; and Katri Bloomfield, Director of Innovation and Transformation Services, SAP on the ongoing challenges and trends that impact the external workforce and sustainability.
Hear this 60-minute webinar on demand with guest speaker Stephanie Polson, a Forensic Accounting expert from Deloitte’s Forensic and Risk Advisory practice who will provide insights on the latest trends and current areas of risk in the Public Sector. Gain insights from Andrew Chapman, Head of Solutions Consulting, SAP Concur; Vanessa Franks, Director, Corporate Governance, People and Performance, Department of State Development, Infrastructure, Local Government and Planning (QLD); and Lorena Arpke, Assistant Commissioner, Australian Taxation Office.