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Digital Services and Customer Experience

The Rule of Law and Automation of Government Decision-Making

Monika Zalnieriute, Lyria Bennett Moses and George Williams University of NSW Law 2019 Reference: https://www.unsworks.unsw.edu.au/primo-explore/fulldisplay/unsworks_modsunsworks_57979/UNSWORKS Governments around the world are deploying automation tools in making decisions th…
The Rule of Law and Automation of Government Decision-Making
Australia 16 Dec 2019
Whitepapers & Reports
Members-only
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General

Championing Diversity & Inclusion in Public Service

Dr. Wanda Costen, Dean, School of Business, MacEwan University • Understanding the benefits of an inclusive workplace culture in municipal government • Examining the relationship between diversity and innovation
Championing Diversity & Inclusion in Public Service
Canada 11 Dec 2019
Industry Trends
Public
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CASE STUDY: Evolving EVs and CAVs

Dave Harkness, Manager, Parking and New Mobility City of Surrey • Increasing urbanization and opportunities for driverless transports • Understand public needs and demands while remaining competitive • Integrating a hybrid model that aligns technology with consumer expectations …
CASE STUDY: Evolving EVs and CAVs
Australia 11 Dec 2019
Case Studies
Members-only
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General

Mobility-as-a-Service- Infrastructure, Integration and Impact at the City of Kelowna

Protecting public interest, data accessibility and encouraging citizen participation at the City of Kelowna
Mobility-as-a-Service- Infrastructure, Integration and Impact at the City of Kelowna
Canada 11 Dec 2019
Case Studies
Public
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General

Spotlight on Surface Transit Priority Measures at City of Toronto

David Kuperman, Program Manager, Transportation Planning City Planning – North York District, City of Toronto Surface Transit Operations and Priority Measures at the City of Toronto discusses surface transit priority measures at the City of Toronto.
Spotlight on Surface Transit Priority Measures at City of Toronto
Canada 11 Dec 2019
Case Studies
Public
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General

Mobility-as-a-Service- Infrastructure, Integration and Impact - Insights from Invest Ottawa

Acknowledging the Digital Divide and looking to create and revamp infrastructure as a means of spreading accessibility and mobility, particularly to remote communities
Mobility-as-a-Service- Infrastructure, Integration and Impact - Insights from Invest Ottawa
Canada 11 Dec 2019
Case Studies
Public
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Digital Services and Customer Experience

Better Connecting Queensland GPs and Public Hospitals

Queensland Health
Better Connecting Queensland GPs and Public Hospitals
Australia 10 Dec 2019
Industry Trends
Public
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Digital Services and Customer Experience

Digital Strategic Plan 2016-2020

QLD Department of Transport and Main Roads
Digital Strategic Plan 2016-2020
Australia 10 Dec 2019
Industry Trends
Public
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