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Knia Pablo's Insights

INTERVIEWS
Wayne Vore, Chief Technology Officer at Texas Health and Human Services, Q&A - Government Innovation Texas  

Wayne Vore, Chief Technology Officer at Texas Health and Human Services, Q&A - Government Innovation Texas  

Meet Wayne Vore - a 10-year State of Texas veteran of three agencies. He has a wide variety of experience – from application development to product marketing -- in his 25+ years of IT experience including as a co-founder of a pair of start-up companies. Ahead of his Keynote Session at the live Government Innovation Texas event on Octopber 19th, we sat down with Wayne for an exclusive Speaker Spotlight Q&A session: I like the creativity needed in problem solving. I don’t get the same problem over and over. I am allowed the freedom to think *way* outside the box. …

Knia Pablo IT Modernization and Cloud
1 Oct 2022
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WHITEPAPERS & REPORTS
SA Government Service Innovation

SA Government Service Innovation

The rapid adoption of digital and data technologies in recent times has meant that many government departments have experienced years’ worth of digital transformation in mere months. The challenge is now to keep up the momentum and continue to harness the power of innovation. ICT, cyber security, and digital government projects supported by strong data initiatives have become the pillars of innovative modern governments globally. In South Australia (SA) the Government is focused on providing improved services to the local community to create a more prosperous and liveable state, and to meet evolving citizen expectations. In response, SA government leaders …

Knia Pablo IT Modernization and Cloud
28 Sep 2022
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INTERVIEWS
Speaker Spotlight Q&A: John Kaschak, Executive Deputy Secretary at Pennsylvania Department of Revenue

Speaker Spotlight Q&A: John Kaschak, Executive Deputy Secretary at Pennsylvania Department of Revenue

Conversely, COVID has led to a lot more emails and far fewer face-to-face interactions. And, despite leveraging technology such as Skype, Teams, etc. relationship and team building is much harder. Onboarding and training of new personnel have been more difficult. And we’ve learned that departmentwide communication has had its challenges. Employee awareness and engagement have suffered a bit.

Knia Pablo Data, Analytics and AI
27 Aug 2022
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INDUSTRY TRENDS
Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value

Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value

In a broad sense, the EA profession works in the digital space, and that means “anything that’s technology related,” or in other words, “helping agencies to digitally enable their services for their customers.” In Queensland however this is not quite where it should be because “we are lagging behind most other states in terms of digital transformation.” Nonetheless, the state is eager to update their “digital data and ICT governance, but only in the sense that it sets guardrails and then gets out of the way.” From a governance and resources perspective, as the pandemic subsides, “we all needed to …

Knia Pablo IT Modernization and Cloud
12 Aug 2022
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INTERVIEWS
Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas

Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas

Meet Ed Kelly, Chief Data Officer, Texas Department of Information Resources He currently serves as the Chief Data Officer for the State of Texas at the Department of Information Resources (DIR). In his role, he works with state agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and data management statewide. Prior to joining DIR, he held public sector positions with the Texas Department of Agriculture as Chief Administrative Officer (CAO) and with the Texas Department of Public Safety as Chief Information Officer (CIO). Additionally, Ed’s experience includes a variety …

Knia Pablo Data, Analytics and AI
15 Jul 2022
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INDUSTRY TRENDS
Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights

Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights

Government is in an interesting position when it comes to technology trends. The pandemic has accelerated the shift to digital interaction. 59% of citizens we surveyed recently told us they increased their use of government digital platforms since the start of 2020. App dedicated and mobile responsive applications are becoming expected by citizens, which in turn means the same functions and features are being compared to leading digital applications such as Uber. We are seeing approaches of user centered design and development become common practice, there is now much more focus on capturing the voice of citizen to make design …

Knia Pablo Digital Services and Customer Experience
23 Jun 2022
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INTERVIEWS
Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education

Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education

Wendy’s dissertation findings highlighted shifting demographics in education arenas and labor markets internationally, specific education orientations occurring across cultures, and presented thoughts on the social and spatial forces surrounding rural community viability. Since leaving academia, Dr. Geller has dedicated herself to creating the cultural, infrastructural, and operational conditions required for practicing good data science in the public sector. She lives in Montpelier, VT with her brilliant husband, Alex, their joyful son, Sylvan, and trusty companion, Sir Richard the Lionhearted Dog. Iteration, and the open expectation of failure with view to making something better, together, makes collaboration an everyday activity. It’s …

Knia Pablo Digital Services and Customer Experience
10 May 2022
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INDUSTRY TRENDS
Local Government and Municipalities Roadshow 2022

Local Government and Municipalities Roadshow 2022

As the closest tier of government to citizens, councils across the globe are facing a period of significant disruption. Population growth and change, budget constraints, economic recovery and the rising demands on services are all pressing issues. Whole-of-council transformation is crucial to tackle these issues and become future ready. Local governments need to be agile, innovative and efficient — driving both policy and implementation through coherent and collaborative approaches. Embracing new technologies and streamlining processes will enable councils to better meet core responsibilities and deliver functions, while upskilling employees and increasing operational efficiency will help set them up as an …

Knia Pablo General
9 May 2022
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