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Interview: Stephen Clarke, Principal Advisor - Digital Engineering, NZ Transport Agency

Tell us about the journey to your current role and what it this role entails? I started my work life as an engineer (apprentice toolmaker), but in my 20s I took a career break to go to university. I studied History & Social Anthropology, therefore getting a good grounding in …
Interview: Stephen Clarke, Principal Advisor - Digital Engineering, NZ Transport Agency
Australia 11 Nov 2019
Interviews
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Interview: Simon Froude, Director at State Records, Attorney-General's Department

Tell us about the journey to your current role and what this role entails? I have worked in the South Australian public sector for over 20 years, with most of that time spent in the information management environment. I have worked across numerous portfolios including central age…
Interview: Simon Froude, Director at State Records, Attorney-General's Department
Australia 11 Nov 2019
Interviews
Public
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Interview: Samantha Gavel, NSW Privacy Commissioner, Information and Privacy Commission NSW

Tell us about the journey to your current role and what it this role entails? I commenced as NSW Privacy Commissioner in September 2017. As Privacy Commissioner, my role is to promote public awareness and understanding of privacy rights in NSW, as well as providing information, s…
Interview: Samantha Gavel, NSW Privacy Commissioner, Information and Privacy Commission NSW
Australia 11 Nov 2019
Interviews
Public
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Interview: Nicholas Moss, Program Manager, Queensland Police Service (QPS)

Tell us about the journey to your current role and what it this role entails? I am currently the Program Manager of the Queensland Police Service (QPS) Advanced Data Analytics Capability (ADAC) initiative. ADAC is leading the provision of insight and foresight focused analytic…
Interview: Nicholas Moss, Program Manager, Queensland Police Service (QPS)
Australia 11 Nov 2019
Interviews
Public
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Public Sector State of Social Media Report

Joanne Sweeney - Founder and Author - Public Sector Marketing Pros Finding your voice and making an impact on social media can be difficult for a government agency. However, with a defined strategy that aligns with your corporate goals, social media has the potential to influen…
Public Sector State of Social Media Report
Australia 7 Nov 2019
Industry Trends
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Digital Services and Customer Experience

The Unattractive Customer

I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…
The Unattractive Customer
Australia 13 Oct 2019
Industry Trends
Public
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1 Year in... Here's what we've achieved.

Friday the 19th July may have seen like a regular day to you, but it was a special day for me as it marked a full year into my contract leading The City of Canterbury Bankstown in its journey to becoming an innovative Council and a leading smart city. Were the largest City in NSW and fourth largest in Australia, but were also the leanest Council in NSW, meaning were slightly more resource challenged than other cities. A caveat which, in my opinion makes our successes that much more impressive! So, may I present to you a select list (in …
1 Year in... Here's what we've achieved.
Australia 13 Oct 2019
Industry Trends
Public
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Digital Transformation

I believe it is time to drop the word DIGITAL and simply replace it with TRANSFORMATION. When our customers connect with us, they only care about their channel of preference and are only interested in achieving the outcome in the easiest way possible. Digital is one channel…
Digital Transformation
Australia 13 Oct 2019
Industry Trends
Public
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