Public Sector Network » Insights

Innovation Shows

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

Innovation Shows

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.

Generative AI, Trust & the Public Sector

Innovation Shows

Strategic Workforce Planning and Staff Attraction & Retention Challenges

In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.

Strategic Workforce Planning and Staff Attraction & Retention Challenges

Innovation Shows

How Are We Ranking in Service as a State

In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.

How Are We Ranking in Service as a State

Innovation Shows

Service Experience & Transformation Journey

In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.

Service Experience & Transformation Journey

Innovation Shows

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria on how to advance Victoria digitally, through not being afraid to make mistakes, centralising all services to one place to improve citizen engagement, partner with local government to improve services and the need to continually innovate and reform.

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Innovation Shows

Evaluating Levers for Public Sector Innovation

In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.

Evaluating Levers for Public Sector Innovation

Innovation Shows

The MAP to Innovation as Usual

In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.

The MAP to Innovation as Usual

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