Public Sector Network » Insights

Digital Government & CX

The MAP to Innovation as Usual

In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.

The MAP to Innovation as Usual

Digital Government & CX

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Digital Government & CX

A Long Time Ago in a Victoria Far, Far Away

In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.

A Long Time Ago in a Victoria Far, Far Away

Digital Government & CX

The Holistic Elements to Whole-of-Government Strategy

In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.

The Holistic Elements to Whole-of-Government Strategy

Digital Government & CX

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Digital Government & CX

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

Digital Government & CX

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Local Government & Communities

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

ANZ Local Government Roadshow 2024

In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

Recommendations

2019 Ontario Budget

Whitepapers & Reports 25 Nov 2019

Queensland Multicultural Action Plan: Queensland Health Annual Report 2018-2019

Industry Trends 17 Dec 2019

On Demand: NSW Government Cyber Security Showcase 2021 - Improving Identity Security and Biometrics to Gain Citizen Trust Panel Discussion

On Demand 4 Jan 2023

The Unattractive Customer

Industry Trends 13 Oct 2019

Driving Data & Analytics Excellence in the NZ Government

Industry Trends 12 Aug 2022