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Maintaining the Human Element in Digital Government

How can government build and maintain citizen confidence as we move towards automation and self-service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's episode of the Public Sector Podcast

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Nouha Elmasri 8 April 2024
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Maintaining the Human Element in Digital Government

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Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress. 

How then can government build and maintain citizen confidence as we move towards automation and selfservice? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's episode of the Public Sector Podcast. 

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Nouha Elmasri Global Content Strategist, Public Sector Network

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