Through data-driven analysis, case studies, and expert perspectives, this report outlines the role of leadership, governance, and workforce readiness in driving ICT modernisation. Designed for government and technology leaders, it delivers actionable recommendations for enhancing public sector resilience, efficiency, and citizen-centric service delivery in an increasingly digital future.
This research was supported by Capgemini, a global leader in digital transformation whose expertise spans cloud, data, AI, and intelligent platforms. Capgemini’s commitment to enabling government organisations to modernise and manage their operations played a pivotal role in shaping this whitepaper. Their strategic insights—particularly in navigating legacy systems, enhancing cross-agency collaboration, and embedding scalable technologies—reflect the critical capabilities required for sustainable ICT modernisation. Through their decades-long experience and forward-looking solutions, Capgemini continues to empower the public sector to deliver resilient, citizen-centric services at scale. View Capgemini’s marketplace profile.
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