Blaise Corod
15 August 2024
Show Notes
Software engineers, lawyers, and UX professionals often don't represent everyday people, yet they design government services for millions. As Shannon Salter suggests, rather than speculating about what users want, we should design with them. By empathizing and co-designing, we create solutions that truly address real challenges.
Speaker
Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier British Columbia
Recommendations
Customer Journey Mapping for the Public Sector
Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service
Tips from Figma for making your site more accessible
Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals
