Insights
|
Interviews
|
Digital Government & CX

Public Sector Podcast: Empathy in Design Thinking

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier

Author avatar
Blaise Corod 15 August 2024
Like Comment
Public Sector Podcast: Empathy in Design Thinking

Show Notes

Software engineers, lawyers, and UX professionals often don't represent everyday people, yet they design government services for millions. As Shannon Salter suggests, rather than speculating about what users want, we should design with them. By empathizing and co-designing, we create solutions that truly address real challenges.

Speaker

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier British Columbia


Communities
Technology & Transformation
Region
Canada Canada

Published by

Author avatar
Blaise Corod Marketing, PSN Canada

Most Popular

Interviews Let's Chat: Modern Workforce Practices

Let's Chat: Modern Workforce Practices

Public
Industry Trends The Post-Quantum Cryptography Race: How Prepared Are Governments Globally?

The Post-Quantum Cryptography Race: How Prepared Are Governments Globally?

Public
Interviews Let's Talk: Canadian Public Sector Forum with Kevin Murnaghan

Let's Talk: Canadian Public Sector Forum with Kevin Murnaghan

Public
Interviews Let's Talk: Optimising Data Processes with AI Tools

Let's Talk: Optimising Data Processes with AI Tools

Public
Industry Trends What's Getting in the Way of Australia's Innovation Ecosystem?

What's Getting in the Way of Australia's Innovation Ecosystem?

Public
Guides The Ultimate Guide to Venue Hire Pricing

The Ultimate Guide to Venue Hire Pricing

Members-only
Industry Trends Cybersecurity: How AI is Changing the Game for the Public Sector

Cybersecurity: How AI is Changing the Game for the Public Sector

Public
Case Studies Optimize AI for Service Enhancement and Decision-Making

Optimize AI for Service Enhancement and Decision-Making

Members-only
Industry Trends Let's Chat: What does the use of AI Mean for Government?

Let's Chat: What does the use of AI Mean for Government?

Public
Interviews Introducing the Academy: Your Partner in Public Sector Training

Introducing the Academy: Your Partner in Public Sector Training

Members-only
Interviews Groundbreakers: Darshil Mehta, Chief Data & Analytics Officer, ASIC

Groundbreakers: Darshil Mehta, Chief Data & Analytics Officer, ASIC

Public
Guides Moving Beyond Grades: Why and How You Should Develop a Growth Mindset

Moving Beyond Grades: Why and How You Should Develop a Growth Mindset

Members-only
Industry Trends Transform Your Career Path with CompTIA Certifications

Transform Your Career Path with CompTIA Certifications

Members-only
Guides Publishing to Public Sector Network Insights

Publishing to Public Sector Network Insights

Members-only
Whitepapers & Reports Embracing a New Era of AI and Data to Accelerate Innovation in the APS

Embracing a New Era of AI and Data to Accelerate Innovation in the APS

Members-only