Public Sector Podcast: Empathy in Design Thinking

Show Notes

Software engineers, lawyers, and UX professionals often don't represent everyday people, yet they design government services for millions. As Shannon Salter suggests, rather than speculating about what users want, we should design with them. By empathizing and co-designing, we create solutions that truly address real challenges.

Speaker

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier British Columbia