Scott Jones, the President of Shared Services Canada discusses the importance of improving public services by prioritizing citizen experience, protecting privacy, and fostering accessibility — all while building public trust.
Recommendations
More than a journey map - How service design can help your organization
The Public Sector Podcast: Visionary Leaders: Future-Proofing Public Services: Digital Priorities and the Road to 2032
Tips from Figma for making your site more accessible
AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges
