Leith Higdon, Director, Data Modernization & Delivery | Transformation from Export Development Canada emphasizes that strong data governance improves citizen experience by reducing inefficiencies like repeated data entry. Security and identity protection are also key. Rather than custom-building solutions, public sector organizations should partner with private tech providers for scalability. Trust and collaboration with vendors drive long-term innovation. Future-proofing digital solutions requires simplifying processes before digitization and ensuring business and IT teams work together throughout the transformation.
Recommendations
The Public Sector Podcast: Visionary Leaders: Future-Proofing Public Services: Digital Priorities and the Road to 2032
Inside Tennessee’s Digital Future: How the State Is Redefining Procurement and IT Success in FY26
Arizona Department of Child Safety (DCS) simplifies processes with genAI
Why the APS should adopt hybrid AI to cross the GenAI divide
