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Technology & Transformation
Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value
In a broad sense, the EA profession works in the digital space, and that means “anything that’s technology related,” or in other words, “helping agencies to digitally enable their services for their customers.” In Queensland however this is not quite where it should be because “we are lagging behind most other states in terms of digital transformation.” Nonetheless, the state is eager to update their “digital data and ICT governance, but only in the sense that it sets guardrails and then gets out of the way.” From a governance and resources perspective, as the pandemic subsides, “we all needed to …
Data & Analytics
Building a Solid Foundation & Strategy to Enable Digital Acceleration
In the course of a day, “we are confronted with quite often a lot of information.” But most of it isn’t particularly useful. It is necessary to be able “to see what really matters.” This is where data literacy comes in. It is about “the visualisation and the interpretation of critical data.” says David Evans, Director, Business Analytics, WorkSafe Victoria The concept of data integration can mean different things to different people, but for this purpose, it means “joining, combining or linking data from more than one source.” Generally, the data needs to have shared characteristics, so that it should …
Technology & Transformation
Delivering agile citizen-centred services through successful API transformation
There are many technologies that have been designed to improve our lives and enhance the way we interact and communicate, from laptops and mobile phones to smart devices and virtual assistants. Many of them are underpinned by Application Programming Interfaces, or APIs, which work behind the scenes but ensure that the devices operate the way they are supposed to. In fact, APIs are so prevalent and versatile that they are used even in fields or workplaces that might at first seem unlikely. Generally, APIs are the back-end software processes that allow devices to run, and they are regular and consistent. …
People & Culture
Powering Performance in the Public Sector
This is where Te Ao Māori (the Māori worldview) might come in handy. “Our visions look 150 to 300 years into the future because we look at intergenerational well-being.” Māori traditions don’t always align with western culture, “but our people can generally connect to purpose, even in lieu of a vision, because many of us understand how to help achieve an organisation’s purpose.” “Being able to achieve a purpose is very important when the structure of an organisation is extremely complicated. The NZTE is the trading arm of New Zealand’s government, and has “about 800 staff operating in 52 international …
Local Government & Communities
Delivering a Simplified Customer Experience to Transform Facility Venue Bookings
From time to time we ALL find ourselves needing to find and use spaces and places for different purposes. Maybe it’s for a family celebration, an offsite work meeting or to play informal sport. Maybe it’s for a workshop, a networking event, an AGM… whatever the reason, the way in which we find and use community spaces remains… difficult.
National Security & Public Safety
Evolving Capabilities and Advancing Public Safety
Australian and New Zealand communities are experiencing a period of great adjustment and now more than ever it is important government agencies work together to ensure public safety and collaborative emergency response. Covid-19, crime, natural disasters, cyber threats and the increasing risk of terrorism are just some of the challenges community leaders are facing. With areas of rapid population redistribution adding to the difficulty of predicting resource allocation, up to date emergency preparedness and innovative methods of incident response are crucial to mitigating risk and protecting the public. By sharing best practice and advancing methods of response and preparedness, agencies …
Cyber Security & Risk Management
Australia's Latest Cyber Security Challenges
We hope this article helped to inspire you with some ideas strengthening the cyber security ecosystem!
Health & Human Services
Understanding and Overcoming our Health Data Problem
Data analytics challenges are a roadblock for new digital systems that could help overcome the healthcare challenges we face. These include staff shortages, poor access to services, increased wait times, and how to care for an older population with more chronic conditions. We surveyed 180 healthcare executives across public and private organisations, large and small hospitals, and city and rural locations. What we found was that a lack of trust in data, challenges with data quality and the absence of a holistic digital transformation strategy were all hurdles to organisations using data analytics to meet their top business objectives. Despite …
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