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Jennifer Balon's Insights

INDUSTRY TRENDS
How Can Governments Build Trust in the Digital Age? A Rights-First Approach from Michael Harvey

How Can Governments Build Trust in the Digital Age? A Rights-First Approach from Michael Harvey

Learn why treating privacy as a fundamental right is the key to building public trust and driving successful innovation.

Jennifer Balon Digital Services and Customer Experience
11 Nov 2025
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INDUSTRY TRENDS
Modernizing Government Services to Drive Economic Impact and ROI

Modernizing Government Services to Drive Economic Impact and ROI

A fireside chat with BC Registrar on how they actually modernized services, improved performance, and delivered real ROI for the government

Jennifer Balon IT Modernization and Cloud
9 Oct 2025
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INTERVIEWS
Digital Arizona: Transforming Citizen Services Through Innovation

Digital Arizona: Transforming Citizen Services Through Innovation

An inside look at the strategies and proven frameworks or prioritizing tech projects and embedding innovation to achieve measurable gains in public sector efficiency and citizen engagement.

Jennifer Balon Digital Services and Customer Experience
7 Oct 2025
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INTERVIEWS
Navigating the Future of Government: A Conversation on Innovation, Trust, and Modern Communication

Navigating the Future of Government: A Conversation on Innovation, Trust, and Modern Communication

Donnie McCleskey, Director of Sales and Strategy at Twilio, shares how his team helps agencies use scalable cloud communications to meet rising citizen expectations without blowing the budget.

Jennifer Balon Digital Services and Customer Experience
3 Oct 2025
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INDUSTRY TRENDS
Mapping Agility: Geospatial Insights for Responsive Government

Mapping Agility: Geospatial Insights for Responsive Government

Learn how the City of Tempe is moving from just having data to using location data to drive daily decisions and resource allocation.

Jennifer Balon Data, Analytics and AI
3 Oct 2025
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INDUSTRY TRENDS
AI in Action: Delivering Tangible Value for the Public Sector

AI in Action: Delivering Tangible Value for the Public Sector

Discover the strategic and operational steps taken by Arizona DCS to successfully integrate AI into their mission-critical services.

Jennifer Balon Data, Analytics and AI
20 Aug 2025
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INTERVIEWS
How Arizona Is Reinventing Child Safety with Integrated Digital Technologies

How Arizona Is Reinventing Child Safety with Integrated Digital Technologies

An Interview with Frank Sweeney, CIO of Arizona’s Department of Child Safety

Jennifer Balon Digital Services and Customer Experience
6 Aug 2025
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INDUSTRY TRENDS
Responsible Government Use and Oversight of AI: Key Takeaways from Tennessee Leaders

Responsible Government Use and Oversight of AI: Key Takeaways from Tennessee Leaders

This session explores how governments can harness AI to improve services and efficiency while addressing ethics, risk, and public trust.

Jennifer Balon Data, Analytics and AI
5 Aug 2025
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