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Jennifer Balon's Insights

INDUSTRY TRENDS
Session Recap: Designing for Everyone: Advancing Digital Inclusion

Session Recap: Designing for Everyone: Advancing Digital Inclusion

A session that moves beyond the interface to an analysis of digital inclusion, revealing that universal connectivity is merely the first layer in a complex stack requiring coordinated action on …

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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INDUSTRY TRENDS
Session Recap: No Wrong Door: Building a Unified Experience for Citizens

Session Recap: No Wrong Door: Building a Unified Experience for Citizens

“No Wrong Door: Building a Unified Experience for Citizens” with Hayden Lansdell

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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ON DEMAND
Designing for Everyone: Advancing Digital Inclusion

Designing for Everyone: Advancing Digital Inclusion

A keynote session for public servants on applying inclusive design principles to close the digital divide and create equitable digital experiences.

Jennifer Balon Digital Services and Customer Experience
7 Feb 2026
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ON DEMAND
No Wrong Door: Building a Unified Experience for Citizens

No Wrong Door: Building a Unified Experience for Citizens

A strategic vision for transforming public service delivery through a citizen-centric model that ensures trusted, inclusive, and connected experiences for all.

Jennifer Balon Digital Services and Customer Experience
7 Feb 2026
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INDUSTRY TRENDS
Let's Chat: Bridging the AI Trust Gap

Let's Chat: Bridging the AI Trust Gap

In this candid conversation, Fujitsu Intelligence CEO Nicholas Lee shares how private-sector AI experience can build public trust, empower workforces, and ethically transform service delivery in BC.

Jennifer Balon Data, Analytics and AI
26 Jan 2026
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INDUSTRY TRENDS
Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Michael Harvey, Information and Privacy Commissioner, Government of British Columbia

Jennifer Balon Cyber Security and Risk Management
26 Jan 2026
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INDUSTRY TRENDS
Overcoming Challenges in IT Modernization Projects

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud
19 Jan 2026
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INDUSTRY TRENDS
Future Trends in Digital Government BC

Future Trends in Digital Government BC

Insights from the Government Innovation Showcase BC 2025 reveal the practical skills and strategies defining the year ahead.

Jennifer Balon Cyber Security and Risk Management
13 Jan 2026
Global

Recommendations

Future Trends in Digital Government BC
Future Trends in Digital Government BC
INDUSTRY TRENDS 13 Jan 2026
Effective Crisis Communication
Effective Crisis Communication
INTERVIEWS 28 Jan 2026
Modern Data Platform: a viable alternative to traditional data warehouse architectures
Modern Data Platform: a viable alternative to traditional data warehouse architectures
INDUSTRY TRENDS 13 Feb 2026
The Public Sector Podcast: Making Digital Security Everyone’s Business – Uplevelling Awareness and Skills Across the Organisation to Navigate the Modern Digital World
The Public Sector Podcast: Making Digital Security Everyone’s Business – Uplevelling Awareness and Skills Across the Organisation to Navigate the Modern Digital World
INDUSTRY TRENDS 16 Feb 2026
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
INDUSTRY TRENDS 17 Feb 2026