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INDUSTRY TRENDS
New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Learn more about this crucial step toward modernising service delivery, improving productivity, and ensuring a more citizen-centric approach.

Heather Dailey Digital Services and Customer Experience
4 Mar 2025
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INTERVIEWS
Celebrating Women in Leadership: Insights from Trailblazers in the North American Public Sector

Celebrating Women in Leadership: Insights from Trailblazers in the North American Public Sector

This International Women’s Day, let us honor the contributions of women in public service and commit to accelerating action for a more equitable future.

Madeson Darcy General
3 Mar 2025
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CASE STUDIES
Case Study: Delivering a $14 Billion Healthcare Infrastructure Pipeline in Queensland

Case Study: Delivering a $14 Billion Healthcare Infrastructure Pipeline in Queensland

Get an inside look into Health Infrastructure Queensland (HIQ) and its monumental plans to deliver equitable, high-quality healthcare across the state.

Heather Dailey IT Modernization and Cloud
3 Mar 2025
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CASE STUDIES
Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

How the Victorian Department of Transport and Planning (DOTP) is responding to the pressing need to modernise how transport data is collected, accessed, and used by stakeholders

Heather Dailey Data, Analytics and AI
27 Feb 2025
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CASE STUDIES
Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Heather Dailey Digital Services and Customer Experience
26 Feb 2025
Flag of United States
INTERVIEWS
Public Sector Podcast: Government Procurement Innovations

Public Sector Podcast: Government Procurement Innovations

Learn how to make procurement more efficient, sustainable, and inclusive and how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group …

Heather Dailey IT Modernization and Cloud
26 Feb 2025
Flag of United States
INTERVIEWS
Let's Chat: Enhancing Accessibility and Customer Experience in Texas Government Services

Let's Chat: Enhancing Accessibility and Customer Experience in Texas Government Services

Marie Cohan discusses Texas' journey mapping initiatives, accessibility integration, and the value of public-private partnerships in advancing inclusive, efficient government services.

Kelly Zheng Digital Services and Customer Experience
21 Feb 2025
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INTERVIEWS
Let's Chat: Building Empathy-Driven Tech Solutions in Pediatric Healthcare

Let's Chat: Building Empathy-Driven Tech Solutions in Pediatric Healthcare

The interview highlights key insights from Nimira’s interview on healthcare innovation, focusing on stakeholder engagement, balancing technology with human-centered care, and cybersecurity.

Madeson Darcy General
20 Feb 2025
Flag of Canada
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