Let's Chat: Leveraging AI and Automation for Improved Public Sector Efficiency and Access

Mona Datt, CEO from Loom Analytics discusses the challenges organizations face in aggregating data, especially when it is siloed and stored in various formats, such as healthcare records. Mona highlights the potential of speech automation and document automation to improve efficiency and access to services, particularly in sectors like healthcare and justice. For example, using automated transcription for court records can reduce time and costs, while improving access to justice. She also envisions a future where human and AI collaboration enhances efficiency, supporting public engagement and back-office operations to ensure better use of taxpayer dollars.