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Government Innovator Spotlight Q&A: Michaela Geronima Doelman - CHRO, Washington State ESD
I’m the Chief Human Resources Officer (CHRO) for the Washington State Employment Security Department (ESD). I kind of got here by accident. Although public service was always where I wanted to be, HR wasn’t even on my radar of options, I just knew I wanted to help people like my parents did in their public service jobs. After graduating from college and working in Mexico for a couple of years, I moved back to the US in 2007 and wasn’t in the position to be picky about what job I could take, I just wanted one that paid the bills …
IT Modernization and Cloud
DevOps Evolution in the Public Sector
SportAUS Connect essentially has two main features. The first is a digital identity, which is a “federated identity,” meaning that a person’s digital identity can be stored across multiple management systems. So “identity brokering and consent management are really important,” along with “SaaS – software-as-a-service – and SSO – single sign-on – integrations.” Many of these are “off-the-shelf applications, and that’s what we use.” The second feature is specifically around “data integration and sharing from federated data,” which maps data from multiple systems into a single database. This allows it to be accessed from anywhere, much “like a master data …
IT Modernization and Cloud
APIs in the Public Sector
Public sector institutions largely exist to improve the lives of citizens, and Application Programming Interfaces (APIs) are a technology that can assist in achieving that goal. This paper follows the journeys of three public sector experts as they developed and use API tech to improve services and improve the lives of citizens. APIs can make things more integrated, can allow for the secure sharing of information across jurisdictions, can reduce duplication and operational costs, and ultimately, can improve government services and change lives. The lessons from these journeys can be applied across public sector institutions everywhere.
IT Modernization and Cloud
Public Sector in the Cloud: Practical Solutions to Common Challenges
Pascale Duguay, Organizational Transformation Leader, IBM Mark Dymond, Senior Partner, Hybrid Cloud Services Canada, IBM
IT Modernization and Cloud
How enterprise architecture can establish a framework for transformation in government
Governments in this era are facing demands for enhanced and better-quality citizen service delivery, making IT modernisation and digital transformation critical. In a world where agility and innovation are highly valued, enterprise architecture is a key element in this transformation. Enterprise architecture is the process by which organisations standardise and organise IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernisation of IT as a department. Essentially, enterprise architecture help organisations structure IT projects and policies to achieve desired business results, as well as stay on top of industry trends disruptions using architecture …
IT Modernization and Cloud
Sustainable IT Service Management (ITSM) for the Public Sector
Government departments and organisations are ideally about providing services to citizens. Obviously, they are mostly about implementing the work of the government, but if that can be achieved in a way that benefits the citizens too, then that is the ultimate aim. To achieve the dual goals, Revenue NSW began the “Assured Revenue program, which has three goals:” The program is designed to “remove friction across the system” and began in September 2020. Since then, Revenue NSW has “conducted 54 interviews and 13 workshops with individual and business customers across NSW, other part of Australia and even overseas,” including with …
IT Modernization and Cloud
Identifying API use cases in government
Many government departments are either planning their API participation or currently on the journey. And while they may be looking at specific use cases for API implementation, the question still arises: what are the other potential uses within their industry? API is the acronym for Application Programming Interface – a software intermediary that allows two applications to talk to one other. Originally, APIs were often extremely complicated and not really meant for wide consumption. With this traditional view of APIs, it would be easy to see how API implementation could be seen as too complex to be of widespread benefit …
IT Modernization and Cloud
Driving Efficiency Through Hyperautomation
For an organisation like Revenue NSW, this is a particularly important thing to be focussed on, particularly since they are the state’s main revenue management agency, “responsible for $27 billion of the state’s revenue in 2019/20, or about a third of all NSW finances.” They operate in five locations across the state and regularly look for ways of automating processes whilst also ensuring consistency across their five offices. Using robotics is one way of doing that, but in essence, robotics is part of “a broader suite of hyper-automation that also includes system to system integration across the organisation,” all of …
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