Maranda McLaren's Insights

Innovation & IT

Innovate 2022 and 5 Things we hope to see in 2023

Public Sector Network recently concluded its annual Innovate Series across Australia. As part of the series, over 1000 Public Sector executives were surveyed for their upcoming priorities and challenges. This paper summarises these findings and makes commentary on the implications for the Public Sector in Australia for the coming 24 months.

20 December 2022 Whitepaper Premium

Maranda McLaren

Innovation & IT

Public Sector Research - October 2022

Welcome to the October 2022 edition of PSN RESEARCH. We have a bumper set of research papers for you!

11 October 2022 Whitepaper Members-only

Maranda McLaren

Digital Government & CX

Creating Great Stakeholder Engagement, no matter the state of your IT nation

As we struggle with the staff and skills shortages the retention and satisfaction of existing staff has become even more important. IT, as a service provider, has a critical part to play in this. In most government organisations, IT touches every employee for the most part of their working day. Yet, we seldom see permanent Engagement functions beyond the IT support or service teams and the, often stretched, CIO. Couple staff satisfaction with the growing complexity and pervasiveness of IT, a permanent, dedicated business Engagement function has become a necessity for every agency. #engagement #change #rolesandresponsibilities #feedback #experience

11 October 2022 Whitepaper Premium

Maranda McLaren