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Technology & Transformation
SA Government Service Innovation
The rapid adoption of digital and data technologies in recent times has meant that many government departments have experienced years’ worth of digital transformation in mere months. The challenge is now to keep up the momentum and continue to harness the power of innovation. ICT, cyber security, and digital government projects supported by strong data initiatives have become the pillars of innovative modern governments globally. In South Australia (SA) the Government is focused on providing improved services to the local community to create a more prosperous and liveable state, and to meet evolving citizen expectations. In response, SA government leaders …
Technology & Transformation
Partner Content
Automation Now & Next Annual Report 2022
Automation Now & Next 2022 provides insights unavailable from any other data set as it is tightly focused on intelligent automation and how businesses are embracing—and succeeding—in the Automation Economy. This is a unique and comprehensive look at the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers—nearly 5,000 voices from across industries and regions. Since this report is the third edition, we can also now discern meaningful trends and shifts in how organizations are using automation today and plan to use it in the future.
Technology & Transformation
NSW Government Service Innovation
We surveyed over 1600 public sector leaders and the results are in. Take a look at the biggest trends, challenges and priorities shaping the future of government service innovation across the NSW public sector. Last year we saw a hybrid format with 253 leaders from across the state gathering in person and 1,356 joining us online. In 2022 the event is back bigger and better, with a completely in-person program. In partnership with the NSW Government, the Digital.NSW Showcase will share detailed examples of how NSW departments and agencies enable greater accessibility by addressing the digital divide and improving connectivity …
Technology & Transformation
API Design and Development: Creating and Executing the Roadmap
It is common knowledge that technology dominates our lives, and that we interact with computers or the technology within them multiple times a day. Computers power our cars, many appliances within our homes, our mobile devices and so many other unseen devices and operations. They are also used heavily within government services, and not just in a visible way. The backend operations of most government agencies are usually busy hives of banks of computers operating all manner of systems and processes. Many of these computers and systems can communicate with each other because of Application Programming Interfaces, or APIs, and …
Technology & Transformation
Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value
In a broad sense, the EA profession works in the digital space, and that means “anything that’s technology related,” or in other words, “helping agencies to digitally enable their services for their customers.” In Queensland however this is not quite where it should be because “we are lagging behind most other states in terms of digital transformation.” Nonetheless, the state is eager to update their “digital data and ICT governance, but only in the sense that it sets guardrails and then gets out of the way.” From a governance and resources perspective, as the pandemic subsides, “we all needed to …
Technology & Transformation
Delivering agile citizen-centred services through successful API transformation
There are many technologies that have been designed to improve our lives and enhance the way we interact and communicate, from laptops and mobile phones to smart devices and virtual assistants. Many of them are underpinned by Application Programming Interfaces, or APIs, which work behind the scenes but ensure that the devices operate the way they are supposed to. In fact, APIs are so prevalent and versatile that they are used even in fields or workplaces that might at first seem unlikely. Generally, APIs are the back-end software processes that allow devices to run, and they are regular and consistent. …
Data & Analytics
Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas
Meet Ed Kelly, Chief Data Officer, Texas Department of Information Resources He currently serves as the Chief Data Officer for the State of Texas at the Department of Information Resources (DIR). In his role, he works with state agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and data management statewide. Prior to joining DIR, he held public sector positions with the Texas Department of Agriculture as Chief Administrative Officer (CAO) and with the Texas Department of Public Safety as Chief Information Officer (CIO). Additionally, Ed’s experience includes a variety …
Data & Analytics
Speaker Spotlight Q&A with Sarah Truckle, Director of Program and Strategic Operations at the State of Vermont's Agency of Human Services
She has graduate degrees in both law and environmental policy from Vermont Law School. In her role within the Secretary’s Office, she leads the agency’s integration and care coordination through complex case management, directing the systems-level coordination of agency resources and community partner services. Additionally, her work integrates the Agency’s strategic operations supporting programmatic and fiscal alignment. Outside of work Sarah enjoys baking cakes and pastries, reading fiction, and walking through Hubbard Park with her two sons.
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