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Industry Trends

State of the Service Spotlight: Alberta Innovation 2024

Explore how Alberta’s public sector is addressing workforce challenges, strengthening cybersecurity, and leveraging digital transformation to navigate budget constraints and drive long-term resilience.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
10 Feb 2025
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Industry Trends

Public Sector Podcast: Quality & Speed - Bias for Action

How to find the right balance between quality and speed when it comes to successful customer service delivery.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
9 Feb 2025
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Case Studies

CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

Learn how South Australia is using Artificial Intelligence (AI), natural language processing (NLP) to close the gaps in the justice system.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
8 Feb 2025
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Whitepapers & Reports

The Rule of Data: Lessons from Pennsylvania on Building Digital Equity and Trust

Research Innovation Council USA Brief | Vol.03 | Pennsylvania State Government | Harrisburg University
Patrick Joy Patrick Joy
Data, Analytics and AI
6 Feb 2025
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Whitepapers & Reports

Capabilities for a Citizen-Centric Digital Government: Can Data-Driven Decision-Making Boost Public Trust?

Research Innovation Council Canada Brief | Vol.01 | Government of Alberta | University of Alberta
Patrick Joy Patrick Joy
Digital Services and Customer Experience
6 Feb 2025
Flag of Canada
Whitepapers & Reports

The Practicality of AI: How California State Government Safely Deploys AI for Citizens

Research Innovation Council USA Brief | Vol.02 | California State Government | University of Colorado Denver
Patrick Joy Patrick Joy
Data, Analytics and AI
5 Feb 2025
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Industry Trends
Partner Content

Case Management in the AI Era – Smarter Public Services

In today’s rapidly evolving digital landscape, AI is transforming public sector operations, particularly in case management. From streamlining workflows to enhancing decision-making, AI is enabling government agencies to deliver smarter, …
Liam Gerard Curran Liam Gerard Curran
Digital Services and Customer Experience
Partner Content
Cloud Application Services Ltd logo
5 Feb 2025
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Whitepapers & Reports

Reimagining Public Sector Services: A Blueprint for Citizen-Centric Transformation and Resilient Service Delivery

Research Innovation Council USA Brief | Vol.01 | Colorado State Government | University of Colorado Denver
Patrick Joy Patrick Joy
Digital Services and Customer Experience
4 Feb 2025
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