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GUIDES
Two Sticks and a Fire: Building Momentum for Systemic Digital Reform

Two Sticks and a Fire: Building Momentum for Systemic Digital Reform

Research Innovation Council ANZ Executive Summary | Vol.29 | Australian Public Service | QUT Canberra Executive Education Centre

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Co-Designing the Future State: Digital Sovereignty, Identity and AI in Action

Co-Designing the Future State: Digital Sovereignty, Identity and AI in Action

Research Innovation Council ANZ Executive Summary | Vol.26 | New Zealand Government | Victoria University of Wellington

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of New Zealand
GUIDES
The Value Imperative: Rethinking Digital Identity, Procurement and Innovation

The Value Imperative: Rethinking Digital Identity, Procurement and Innovation

Research Innovation Council ANZ Executive Summary | Vol.25 | South Australia State Government | Torrens University Australia

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
The Real Work of Digital: Embedding AI, Data Quality and Capability Where It Counts

The Real Work of Digital: Embedding AI, Data Quality and Capability Where It Counts

Research Innovation Council ANZ Executive Summary | Vol.23 | New South Wales State Government | University of Technology Sydney

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Scaffold, Don’t Replicate: A Shared Approach to Digital Government Services Delivery

Scaffold, Don’t Replicate: A Shared Approach to Digital Government Services Delivery

Research Innovation Council ANZ Executive Summary | Vol.22 | Western Australia State Government | Curtin University

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
From Pilots to Purpose: Designing AI-Enabled Operating Models for Public Impact

From Pilots to Purpose: Designing AI-Enabled Operating Models for Public Impact

Research Innovation Council ANZ Executive Summary | Vol.21 | Victorian State Government | RMIT University

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Beyond the Build: Operationalising Innovation in Government through Culture, Trust, and Technology

Beyond the Build: Operationalising Innovation in Government through Culture, Trust, and Technology

Research Innovation Council ANZ Executive Summary | Vol.19 | Queensland State Government | Griffith University

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
INDUSTRY TRENDS
Connecticut’s Digital Journey: Lessons from the Public Sector

Connecticut’s Digital Journey: Lessons from the Public Sector

Discover how Connecticut’s digital transformation journey—powered by innovation, collaboration, and user-centered design, can inspire your organization’s path to modernizing public services.

Jennifer Balon Digital Services and Customer Experience
20 Jun 2025
Flag of United States

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