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Heather Dailey's Insights
General
How to Sell to the Public Sector
Real success in selling to the public sector means being in the market for the long haul. While it’s possible to get quick wins in government sales, achieving strong and sustainable scale means committing to the market. Doing business with all tiers of government means you need to take a long- term view. The public sector can be a complex market, but if you can establish a solid presence you will build a strong residual business with a much higher barrier to entry from potential competitors, compared to other industries. Companies selling to government that take the long view have …
General
Public Sector Network - Media Kit
PSN's growing community spans across Federal, State, and Local government departments - allowing members to network, benchmark and establish best practice both online and in-person. PSN delivers new articles, interviews, presentations, whitepapers, webinars and executive events to our audience on a weekly basis, segmenting our audience to maximize user-engagement and ensure they receive content most relevant to their role and areas of interest through a variety of mediums including email newsletters, live events & conferences, whitepapers & webinars, on- demand videos & training, and more. The user’s reading & content-consumption habits are used to build and develop audience profiles, enabling …
Digital Government & CX
Collaborating for an Innovative Victorian Future
Innovate VIC
For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Digital Government & CX
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around
Innovate VIC
In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
Digital Government & CX
Generative AI, Trust & the Public Sector
Innovate VIC
In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
People & Culture
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Digital Government & CX
How Are We Ranking in Service as a State
Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
Digital Government & CX
Service Experience & Transformation Journey
Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
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