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Heather Dailey's Insights
Digital Government & CX
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Digital Government & CX
Evaluating Levers for Public Sector Innovation
Innovate VIC
In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.
Digital Government & CX
The MAP to Innovation as Usual
Innovate VIC
In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.
Digital Government & CX
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play
Innovate VIC
In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.
Digital Government & CX
A Long Time Ago in a Victoria Far, Far Away
Innovate VIC
In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.
Digital Government & CX
The Holistic Elements to Whole-of-Government Strategy
Innovate VIC
In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.
Digital Government & CX
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?
Innovate VIC
In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Health & Human Services
Digital Solutions for Improving Patient Care Access
In this Government Keynote session, we hear insights from Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health on how to drive process innovation, how to drive efficient and effective care for patients, and he assesses emerging technologies to help deliver your vision.
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