Training Categories: Digital Transformation​

Service Blueprinting for Public Sector 

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AI Leadership – Equipping Leaders and Teams for AI at Work

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Hard Choices in Tough Times: Using AI to Innovate Vital Services

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Harnessing AI for Public Service: A Course for Government Leaders

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Customer Journey Mapping for the Australian Public Sector 

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Removing Barriers: Improving Digital Accessibility in the Public Sector

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UX Masterclass

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Effective Crisis Communication

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Social Media for Government

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Removing Barriers: Improving Digital Accessibility in the Public Sector

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Generative AI For Users

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Customer Journey Mapping in the Public Sector

Training Overview Reengineering the Customer Journey: Building your CJM Practice “Seamless customer experience is the key to creating a positive experience between citizen and their government entities. But the acceleration of digital tools and multiple points of interaction had added many layers of complexity to service delivery. Despite the emerging challenges, the public sector continues […]

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Service Blueprinting for the Public Sector

Training Overview In the dynamic landscape of North American public services, the quest for seamless, personalized omnichannel experiences is met with increasing complexities in delivery. Various stakeholders, agrowing demand for digital accessibility, equity considerations, and more add layers of challenges. Service Blueprinting stands out as a potent methodology to navigate these intricacies, embraced bygovernments globally, […]

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Framing and Solving Problems with Human Centred-Design

Training Overview Creating and Improving Physical & Digital Products, Services and Experiences As a Project Manager in the Public Sector, navigating complexities with multiple stakeholders, tight budgets, and diverse end-user needs is a challenge. Human-Centred Design (HCD) offers a solution, involving the human perspective in problem-solving. This 8-hour training equips time-strapped public sector project managers […]

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Customer Journey Mapping for the Public Sector

Training Overview Step into your customers’ shoes to create seamless interactions and drive meaningful connections In the current landscape of government agencies investing in modernisation and transformation, understanding users and embracing customer-centricity is paramount. Surveys reveal citizens’ desire for responsive governments, with 81% expecting swift resolution in a single interaction. Speed, simplicity, convenience, and transparency […]

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Rethinking Communication and Engagement with CALD Communities

Training Overview Connect, Communicate and Build Meaningful Partnerships with Diverse Communities Australia’s multicultural landscape is rapidly changing, with 27.6% of the population born overseas, marking a 26.3% increase since 2016. In the next decade, shifting demographics will impact education, housing, and local government planning. As of 2017, 45% of Australians, totaling 10.6 million, were born […]

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Strategy & Transformation Essentials

Training Overview Equip yourself with a toolkit of best practice techniques for a more holistic perspective on designing and delivering sustainable business improvements. For emerging public sector leaders, balancing strategic thinking with daily operations can be challenging. This practical course offers simple ways to seamlessly integrate strategic thinking into your everyday approach, providing hands-on skills […]

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Change Management for Innovation

Training Overview Optimize Adoption, Address Resistance and Drive Innovation In today’s dynamic technological landscape, merely initiating a digital transformation isn’t enough. A staggering 70% of these initiatives don’t achieve their objectives, with misalignment across departments, poor communication, and resistance from employees forming significant roadblocks. Leading digital transformations, especially in the public sector, requires not just […]

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Social Media for Government

Training Overview Empower Citizens, Build Trust: Mastering Social Media Strategies for Government Engagement With 21 million internet users in Australia, including 18 million active social media users, government agencies are relying on social media platforms to communicate with the public. As Australia becomes increasingly multicultural, government operations are being reshaped to engage with Culturally and […]

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Service Blueprinting for Public Sector

Training Overview Develop a shared vision, identify priorities and deliver seamless services As the public sector strives to deliver seamless and personalised omnichannel services, it must also grapple with the increasing complexity of service delivery. From diverse stakeholders, growing demand for seamlessness, digital accessibility and equity amongst a host of other factors. In this ever-evolving […]

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Improving Digital Accessibility in the Public Sector

Training Overview Discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.0: perceivable, operable, understandable, and robust. Our training covers guidelines and success criteria for each principle and provides hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more. Our expert […]

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Removing Barriers: Improving Digital Accessibility in the Public Sector

Training Overview Creating and Curating Inclusive Digital Spaces and Content Access to digital services is not a luxury – it is a requirement for full participation in contemporary social, economic, and civic life. Therefore, your online and digital content must be inclusive of all your users. From people with disabilities to those with differing literacy […]

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Developing Applications using Power Apps and Power Automate

Training Overview Enabling Streamlined Workflows through Empowered Applications This program equips public sector professionals with the skills to develop applications using Microsoft’s Power Platform—a suite of business applications including Power Apps and Power Automate. The Power Platform is a low-code solution for application creation, process automation, and data management. Power Apps facilitates swift low-code app […]

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Social Media for Government

Training Overview Empower Citizens, Build Trust: Mastering Social Media Strategies for Government Engagement In a rapidly evolving digital landscape, “Social Media for Government in North America” explores the transformative potential of social media platforms as a means to enhance governance and public engagement across the continent. As governments face increasing demands for transparency, accountability, and […]

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