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Explore trends enabling service innovation and creating better outcomes for the citizens of NSW
5 Minutes with Wendy Geller, Data Management Division Director at the Vermont Agency of Education
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[AUS] Virtual Event: Improving Citizen Experience by Leveraging Digital Technology and Transformation
Date: 18 August 2022
In the 2022-23 budget, the Australian Government has renewed its commitment to delivering quality essential services for all Australians.
As part of Public Sector Network’s National Insights Series, the complimentary Improving Citizen Experience by Leveraging Digital Technology and Transformation virtual event will explore how the public sector can improve channels of engagement, points of entry and citizen experience across critical services.
[CA] Virtual Event: Digital Government and CX
National Insights – Summer Edition
Date: 24 August 2022
As Canada moves beyond the pandemic and repositions itself as a digital government, the challenge of obtaining internal buy-in, optimal use and access to data, and talent acquisition is still slowing progress. Strategies to achieve internal digital adoption are crucial for the success of the government’s digital goals, as is keeping users at the centre of digital planning. These strategies are imperative as success depends on how easy the services are for citizens to access and use.
Join Public Sector Network’s virtual event to learn how your agency can maintain and elevate your existing digital goals.
[AUS] Training: Citizen-Centric Design and Delivery
Date: 30 August, 6 September 2022
Embracing citizen-centric methodologies and approaches to service design and delivery has been key to producing better societal outcomes for individuals, businesses and communities throughout the last two years.
To help take you through ideas and strategies on how to embed the citizen in digital products and services, we’ve designed a 2 day training workshop. Through an innovative mix of lecture-style presentations, interactive group exercises and expert feedback, the workshop will equip participants with implementable tools, frameworks and strategies to build digital experiences around user needs and data and keep the citizen at the core of their services.
