Global Steering Committee

Jean-Claude Azar

Director General, Canada Revenue Agency

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Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, New Zealand Qualifications Authority

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Gillian Gardiner

Gillian Gardiner

Executive Director, Operations, Innovation, Department of Environment, Science and Innovation

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Jean-Claude Azar

Director General, Canada Revenue Agency

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Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, New Zealand Qualifications Authority

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Gillian Gardiner

Gillian Gardiner

Executive Director, Operations, Innovation, Department of Environment, Science and Innovation

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Sheetal Kapoor

Sheetal Kapoor

Chief Financial Officer, Victorian Ombudsman

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AJ Karliner

Chief Procurement Officer, Victoria Police

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Manijeh Khoee

Director, Insurance & Claims Management, City of Edmonton

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Jean-Claude Azar

Director General, Canada Revenue Agency

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Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, New Zealand Qualifications Authority

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Gillian Gardiner

Gillian Gardiner

Executive Director, Operations, Innovation, Department of Environment, Science and Innovation

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Sheetal Kapoor

Sheetal Kapoor

Chief Financial Officer, Victorian Ombudsman

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AJ Karliner

Chief Procurement Officer, Victoria Police

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Manijeh Khoee

Director, Insurance & Claims Management, City of Edmonton

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James Mowat

James Mowat

Sector Engagement, Land Information New Zealand

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Angie Shafei

Dean of Business, Flinders University

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9th Annual Public Sector Digital & CX Roadshow 2024

Linda Sperring

Executive Director Service Delivery, Department of Energy, Mines, Industry Regulation and Safety

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Alena Thouin

Chief Operating Officer, Ontario Financing Authority

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Brad Young

Brad Young

Group General Manager Finance/CFO, Ministry of Social Development

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4 Critical Pillars of Operational Excellence Success

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