Public Sector Network Presents:

5th Annual

Operational Excellence Roadshow 2024

Powering Process Innovation and Advancing Automation

NZ: 1 Aug | NSW: 6 Aug | QLD: 7 Aug | VIC: 8 Aug
ACT: 15 Aug | SA: 21 Aug

Register Now
View Agenda
400+

eXpected registrations IN 2024

30+

inspiring speakers

21+

CASE STUDIES

Steering Committee

Gillian Gardiner,
Executive Director, Operations, Innovation
Department of Environment, Science and Innovation, QLD

AJ Karliner,
Chief Procurement Officer,
Victoria Police

Sheetal Kapoor,
Chief Financial Officer,
Victorian Ombudsman

Prashant Bakshi,
Chief Customer Officer,
New Zealand Qualifications Authority

Angie Shafei,
Dean of Business,
Flinders University, SA

Linda Sperring,
Executive Director, Service Delivery,
Department of Energy, Mines, Industry Regulation and Safety, WA

James Mowat,
Sector Engagement,
Land Information New Zealand

What’s In Store for 2024

As the public sector adapts to evolving demands and economic fluctuations, Government Agencies must prioritise operational excellence.

This entails pinpointing inefficiencies and seizing opportunities to reduce costs, manage risks, and boost efficiency. It’s crucial to uphold top-notch service standards to meet the expectations of citizens.

The Operational Excellence Roadshow 2024 aims to align people, processes, policies, and technology for operational effectiveness, citizen satisfaction, and sustainable value.

Priorities include clear vision, process innovation, collaborative governance, data-driven decisions, and digital transformation. By emphasising citizen-centricity and operational excellence, the ANZ Government can elevate public service quality. 

View Agenda

Key People You’ll Meet

Chiefs, Heads, Directors, Seniors, Executives, and Managers involved in:

Operations

Finance

Corporate Services

Procurement

Transformation

Change Management

Process Improvement

Service Delivery

2024 Speaker Panel

Jane Allison,
Chief Advisor Transformation & Enablers,
Te Whatu Ora 

Jan Sheppard,
Chief Data and Analytics Officer,
Environmental Science Research 

Gavin Pearce,
Director of Risk & Compliance,
Reserve Bank of New Zealand

Fiona Hewitt,
Deputy Chief Executive – Transformation, Strategy, People and Resources,
Statistics New Zealand 

James Mowat,
Leader Sector Engagement,
Land Information New Zealand 

Lee Hutchison, Senior Director, eHealth QLD

Prashant Bakshi,
Chief Customer Officer
New Zealand Qualifications Authority

Robert Bollard,
PSM, Industry Principal – Public Sector,
Pega

Fiona Hewitt,
Deputy Chief Executive – Transformation, Strategy, People and Resources,
Statistics New Zealand 

Jo Holden,
Service Transformation & General Manager, Bathurst Health Service,
Western NSW Local Health District

Mandy Young

Mandy Young,
Deputy Secretary, Chief Operating Officer,
NSW Customer Service 

Marina van der Walt,
Deputy Secretary, Financial Management and Services,
NSW Treasury 

Mandy Young

Matthew Nicholls,
Director, Strategic Business Advisory & Finance,
Department of Regional NSW 

Mandy Young

Renee Collins,
Director Performance, Analytics and Business Intelligence,
Northern Sydney Local Health District 

Mandy Young

Devlin Bell,
Chief Finance & Operations Officer,
Premier’s Department and The Cabinet Office

Mandy Young

Nicola Jeffers, Executive District Director Northern NSW, Mid North Coast & New England,
Department of Communities and Justice 

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Paul Hesford,
Deputy Chief Financial Officer,
Department of Transport and Main Roads 

Gillian Gardiner,
Executive Director, Operations & Innovation,
Department of Environment, Science and Innovation

Mandy Young

James Smith,
Director, Court Technology Services,
Department of Justice and Attorney-General [pending final approval] 

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Nicole Blackett,
Director, Program Design and Insights, Innovation Division,
Department of Environment, Science and Innovation 

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Pat Howard,
Executive General Manager – Strategy Insights & Innovation,
Australian Sports Commission 

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Sheetal Kapoor,
Chief Financial Officer,
Victorian Ombudsman 

Christine Tipton,
Chief Operating Officer,
Sustainability Victoria 

Mandy Young

Michael Deichsel,
Director, Business Integration and Improvement, People and Business Services,
Department of Transport and Planning 

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AJ Karliner,
Chief Procurement Officer,
Victoria Police

Zane Zhao,
Assistant Secretary, Digital Security and Operations,
Department of Workplace and Relations 

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Karlie Brand,
A/Head of Taskforce,
Department of the Prime Minister and Cabinet

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Laura Gray,
Director, Workforce Planning and Strategy,
Department of Employment and Workplace Relations

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Gillian Gardiner,
Executive Director, Operations and Innovation,
Department of Environment, Science and Innovation 

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Michael Deichsel,
Director, Business Integration and Improvement, People and Business Services,
Department of Transport and Planning 

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Christine Tipton,
Chief Operating Officer, Sustainability Victoria 

Mandy Young

Janine Bennett,
Acting Assistant Secretary, Digital Business and Sector Engagement, Department of Health and Aged Care

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Tammy Braybrook, Senior Director, Data Capability and Analytics,
Australian Maritime Safety Authority 

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Louise Gates,
Group Head, Population Health Group, Australian Institute of Health and Welfare 

Mandy Young

Natasha Scandret, Assistant Commissioners (SES Band 1),
Australian Electoral Commission

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Peter Worthington-Eyre,
Chief Data Officer, Executive Director, Office for Data Analytics,
Department of the Premier and Cabinet

Lori Hocking,
Executive Director, Education Transformation,
The University of Adelaide 

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Dr Shikha Sharma,
Director, Business Improvement Technology & Chief Information Officer,
Department of Human Services 

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Angie Shafei,
Dean of Business, Director (MBA, MHA),
Flinders University 

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Luke Toop,
Deputy Director, Strategy & Architecture,
Department of the Premier and Cabinet 

Benefits of Attending

Explore emerging technologies

Maximise automation, AI, and digital tools for operational progress, ensuring adaptability and future-proofing strategies

Enhance process optimisation

Streamline operations for efficiency, accuracy, and cost reduction, fostering innovation and minimising waste

Foster collaboration

Break down silos to promote seamless communication and coordination across departments, enhancing organisational cohesion and effectiveness

Empower your workforce

Invest in people and change management to cultivate a skilled and motivated team capable of driving successful transformation initiatives

View Agenda

What Your Peers Had To Say

Content, location, and session facilitation were
excellent. Interesting listening to the subject matter from expert speakers.

Australian Taxation Office

The opening from the chair was interesting, and the firsthand case studies by the panel members at the end of the session.

Department of Child, Youth Justice, and Multicultural Affairs

Very useful, has raised questions for me internally, and has increased my awareness of risks being owned and shared.

Te Ara Ahunga Ora Retirement Commission

Discussing the Most Current Topics

#Operational Excellence

#Business Improvement

#Automation

#Improving Workflow

#Operational Advancement

Process Innovation

#OPEX Culture & Curation

#Leveraging Technology

View Agenda

2024 Event Partners

Boost your presence

Join us this August for the return of our Annual Operational Excellence Roadshow, where public sector leaders from seven key locations across ANZ converge to align people, processes, policies, and technology, to drive operational effectiveness, and increase service standards for citizens.

​By sponsoring this event, you’ll have a unique chance to showcase your offering to VIP speakers senior decision-makers, and influencers from the government, in an intimate setting.

Become A Partner

Great opportunity to improve brand awareness. Some really good content and quite diverse giving a fresh perspective on process transformation.

– Mainline Solutions

Interested In Learning More?

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