Operational Excellence Roadshow

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Fiona Hewitt, Deputy Chief Executive – Transformation, Strategy, People and Resources, Statistics New Zealand
James Mowat, Leader Sector Engagement, Land Information New Zealand 

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Lauren Nagel, Acting Executive Director, DCS Transformation, NSW Department of Customer Service
Marina van der Walt, Deputy Secretary, Financial Management and Services, NSW Treasury
Matthew Nicholls, Director Strategic Business Advisory & Finance, Department of Regional NSW

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust