Operational Excellence Roadshow

Agenda

Wellington, 1 August 2024

All times in NZST

8:30 am

Registration and Tea & Coffee

8:55 am

Opening from Public Sector Network 

9:05 am

Welcome from Chair

9:15 am

Government Keynote

Developing and Executing a Clear OPEX Vision and Mission  – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery

Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority
  • Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
  • Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
  • Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
  • Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement

Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority

9:35 am

Partner Perspective: Unlocking Efficient and Effective Public Services: Building a Digital Government for New Zealand

Robert Bollard, PSM, Industry Principal – Public Sector, Pega

Join us as we address the imperative for effective public services amidst global economic uncertainty. Explore and learn from global digital thought leader Rob Bollard PSM who has been extensively recognised for his successful digital and transformational leadership within the Australian Government over 30 years.

Rob will share learnings on streamlining digital initiatives, driving efficiencies, and enhancing citizen experiences.

Let’s pave the way for more efficient and effective delivery of outcomes:

  • Setting up for success –Understanding the opportunity and building an effective business case.
  • Do more with less – Transforming quickly and deliver more cost effectively leveraging the power of intelligent automation.
  • Simplify and streamline projects design to fast track value, better navigate stakeholder complexity and support agility.

Robert Bollard, PSM, Industry Principal – Public Sector, Pega

9:55 am

Fireside Chat

Fireside Chat: Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost.

Jan Sheppard, Chief Data and Analytics Officer, Environmental Science Research
  • AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
  • Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
  • Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
  • Transforming and automating processes for efficiency and a future ready public service 

 


Jan Sheppard, Chief Data and Analytics Officer, Environmental Science Research

10:15 am

Short Break

10:20 am

Roundtables

Concurrent Roundtables: An interactive opportunity to collaborate  

11:05 am

Morning Tea and Networking Break    

11:25 am

Roundtables

Concurrent Roundtables 

12:10 pm

Short Break 

12:15 pm

Government Keynote

Government Keynote: Enhancing Process Optimisation - The Risks & Opportunities

Gavin Pearce, Director of Risk & Compliance, Reserve Bank of New Zealand
  • Risks of data-driven decision making  
  • Opportunities to embrace emerging technology  
  • The psychology of innovation risk

Gavin Pearce, Director of Risk & Compliance, Reserve Bank of New Zealand

12:35 pm

Partner Session

Partner Perspective: Presented by Nintex

12:55 pm

Panel Discussion

Panel: Navigating The Realm of Workforce Planning, People and Change Management – Mastering Leadership and Driving a Culture for Successful Operational Transformation 

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Fiona Hewitt, Deputy Chief Executive – Transformation, Strategy, People and Resources, Statistics New Zealand
James Mowat, Leader Sector Engagement, Land Information New Zealand

1:25 pm

Closing Remarks from Chair 

1:30 pm

Networking Lunch   

Sydney, 6 August 2024

All times in AEST

8:30 am

Registration and Tea & Coffee

8:55 am

Opening from Public Sector Network 

9:05 am

Welcome from Chair 

9:15 am

Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery

Renee Collins, Director Performance, Analytics and Business Intelligence, Northern Sydney Local Health District
  • Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
  • Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
  • Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
  • Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

 


Renee Collins, Director Performance, Analytics and Business Intelligence, Northern Sydney Local Health District

9:35 am

Partner Perspective: Case management reimagined: efficient, flexible and future-proof

Kal Marshall, Regional Vice President - Public Sector APJ, Appian
  • MVP in 6 weeks, utilising existing systems of record
  • Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
  • Private AI leveraged today to improve outcomes now and in the future

Kal Marshall, Regional Vice President - Public Sector APJ, Appian

9:55 am

Fireside Chat

Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost

  • AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
  • Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
  • Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
  • Transforming and automating processes for efficiency and a future ready public service

Devlin Bell, Chief Finance & Operations Officer, Premier’s Department and The Cabinet Office
Nicola Jeffers, Executive District Director Northern NSW, Mid North Coast & New England, Department of Communities and Justice

10:15 am

Short Break

10:20 am

Roundtables

Concurrent Roundtables: An interactive opportunity to collaborate  

11:05 am

Morning Tea and Networking Break    

11:25 am

Roundtables

Concurrent Roundtables 

12:10 pm

Short Break 

12:15 pm

Fireside Chat

Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery

Mandy Young, Deputy Secretary, Chief Operating Officer (COO), NSW Customer Service
  • Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
  • streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
  • Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
  • Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.

 


Mandy Young, Deputy Secretary, Chief Operating Officer (COO), NSW Customer Service

12:35 pm

Partner Session

Partner Perspective: Presented by Nintex

12:55 pm

Panel Discussion

CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Marina van der Walt, Deputy Secretary, Financial Management and Services, NSW Treasury
Jo Holden, Service Transformation & General Manager, Bathurst Health Service, Western NSW Local Health District
Matthew Nicholls, Director Strategic Business Advisory & Finance, Department of Regional NSW
Representative, Basware

1:25 pm

Closing Remarks from Chair  

1:30 pm

Networking Lunch 

Brisbane, 7 August 2024

All times in AEST

8:30 am

Registration and Tea & Coffee

8:55 am

Opening from Public Sector Network 

9:05 am

Welcome from Chair 

9:15 am

Fireside Chat

Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery

Paul Hesford, Deputy Chief Financial Officer, Department of Transport and Main Roads
  • Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
  • streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
  • Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
  • Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

Paul Hesford, Deputy Chief Financial Officer, Department of Transport and Main Roads

9:35 am

Partner Perspective: Case management reimagined: efficient, flexible and future-proof

Kal Marshall, Regional Vice President - Public Sector APJ, Appian
  • MVP in 6 weeks, utilising existing systems of record
  • Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
  • Private AI leveraged today to improve outcomes now and in the future

Kal Marshall, Regional Vice President - Public Sector APJ, Appian

9:55 am

Fireside Chat

Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost

James Smith, Director, Court Technology Services, Department of Justice and Attorney-General
  • AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
  • Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
  • Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
  • Transforming and automating processes for efficiency and a future ready public service

 


James Smith, Director, Court Technology Services, Department of Justice and Attorney-General

10:15 am

Short Break 

10:20 am

Roundtables

Concurrent Roundtables: An interactive opportunity to collaborate  

11:05 am

Morning Tea and Networking Break

11:25 am

Roundtables

Concurrent Roundtables 

12:10 pm

Short Break 

12:15 pm

Government Keynote

Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery

  • Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
  • Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
  • Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
  • Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement

12:35 pm

Partner Session

Partner Perspective: Presented by Nintex

12:55 pm

Panel Discussion

CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Louise Hollingworth, Director, Regional Engagement, Innovation, Advance Queensland
Nicole Blackett, Director, Program Design and Insights, Innovation Division, Department of Environment, Science and Innovation

1:25 pm

Closing Remarks from Chair   

1:30 pm

Networking Lunch

Victoria, 8 August 2024

All times in AEST

8:30 am

Registration and Tea & Coffee 

8:55 am

Opening from Public Sector Network 

9:05 am

Welcome from Chair 

9:15 am

Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery

Christine Tipton, Chief Operating Officer, Sustainability Victoria
  • Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
  • Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
  • Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
  • Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

 


Christine Tipton, Chief Operating Officer, Sustainability Victoria

9:35 am

Partner Perspective: Case management reimagined: efficient, flexible and future-proof

Kal Marshall, Regional Vice President - Public Sector APJ, Appian
  • MVP in 6 weeks, utilising existing systems of record
  • Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
  • Private AI leveraged today to improve outcomes now and in the future

Kal Marshall, Regional Vice President - Public Sector APJ, Appian

9:55 am

Government Keynote

Government Keynote: Driving Public Sector Evolution: Inspiring Continuous Improvement and Innovation

Michael Deichsel, Director Business Integration and Improvement, People and Business Services, Department of Transport and Planning
  • Fostering a culture of continuous improvement in the public sector 
  • Driving operational efficiency and pioneering RPA integration 
  • Collaborative learning and knowledge exchange towards innovation 

Michael Deichsel, Director Business Integration and Improvement, People and Business Services, Department of Transport and Planning

10:15 am

Short Break 

10:20 am

Roundtables

Concurrent Roundtables: An interactive opportunity to collaborate

11:05 am

Morning Tea and Networking Break    

11:25 am

Roundtables

Concurrent Roundtables 

12:10 pm

Short Break 

12:15 pm

Fireside Chat

Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery

Sheetal Kapoor, Chief Financial Officer, Victorian Ombudsman
  • Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
  • streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
  • Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
  • Key to success on getting started with process optimisation and excellence for public sector organisations

Sheetal Kapoor, Chief Financial Officer, Victorian Ombudsman

12:35 pm

Partner Session

Partner Perspective: Presented by Nintex

12:55 pm

Panel Discussion

CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

AJ Karliner, Chief Procurement Officer, Victoria Police
Zane Zhao, Assistant Secretary, Digital Security and Operations, Department of Employment and Workplace Relations

1:25 pm

Closing Remarks from Chair   

1:30 pm

Networking Lunch  

Adelaide, 21 August 2024

All times in ACST

8:30 am

Registration and Tea & Coffee 

8:55 am

Opening from Public Sector Network 

9:05 am

Welcome from Chair 

9:15 am

Scene Setter: Data-Driven Decisions: Unleashing Insights for Enhanced Service Efficiency

Peter Worthington-Eyre, Chief Data Officer, Executive Director, Office for Data Analytics, Department of the Premier and Cabinet
  • Harnessing data integration for comprehensive decision-making. 
  • Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
  • Accuracy in action through utilizing data to improve service precision and reliability. 
  • Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions. 

Peter Worthington-Eyre, Chief Data Officer, Executive Director, Office for Data Analytics, Department of the Premier and Cabinet

9:35 am

Partner Perspective: Case management reimagined: efficient, flexible and future-proof

Kal Marshall, Regional Vice President - Public Sector APJ, Appian
  • MVP in 6 weeks, utilising existing systems of record
  • Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
  • Private AI leveraged today to improve outcomes now and in the future

Kal Marshall, Regional Vice President - Public Sector APJ, Appian

9:55 am

Government Keynote

Government Keynote: An Integration Platform for SA Government

Luke Toop, Deputy Director, Strategy & Architecture, Department of the Premier and Cabinet
  • The vision for Integration of data, workflows and services across the public sector in South Australia 
  • Empowering agencies to achieve faster, cheaper and higher quality outcomes through mature, sustainable integration practices 
  • Progress on delivering the platforms, policies and governance bodies for a high-performing integration ecosystem 
  • What’s next: decentralised operational excellence in an environment with high governance, compliance and security requirements 

Luke Toop, Deputy Director, Strategy & Architecture, Department of the Premier and Cabinet

10:15 am

Short Break

10:20 am

Roundtables

Concurrent Roundtables: An interactive opportunity to collaborate  

11:05 am

Morning Tea and Networking Break  

11:25 am

Roundtables

Concurrent Roundtables 

12:10 pm

Short Break 

12:15 pm

Fireside Chat

Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery

Dr Shikha Sharma, Director of Business Improvement Technology & Chief Information Officer, Department of Human Services
  • Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
  • streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
  • Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
  • Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

Dr Shikha Sharma, Director of Business Improvement Technology & Chief Information Officer, Department of Human Services

12:35 pm

Partner Session

Partner Perspective

12:55 pm

Panel Discussion

Panel: Navigating The Realm of Workforce Planning, People and Change Management – Mastering Leadership and Driving a Culture for Successful Operational Transformation 

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

Angie Shafei, Dean of Business, Director (MBA, MHA), Flinders University
Dr Nina James, General Manager, Professional and Continuing Education (PACE), The University of Adelaide

1:25 pm

Closing Remarks from Chair   

1:30 pm

Networking Lunch 

Canberra, 15 August 2024

All times in AEST

8:00 am

Registration and Tea & Coffee

8:55 am

Opening from Public Sector Network

9:05 am

Welcome from Chair

9:15 am

Government Keynote

Opening Keynote: Cultivating Change: Operational Excellence through Digital Transformation of Program and Service Delivery

Sankaran Krishnaraj, Director General, Service and Program Excellence Directorate, Programs Branch, Agriculture and AgriFood Canada
Sankaran Krishnaraj, Director General, Service and Program Excellence Directorate, Programs Branch, Agriculture and AgriFood Canada

9:35 am

Government Keynote

Harnessing the Next Era of Emerging Technologies for Digital Transformation

Janine Bennett, Acting Assistant Secretary, Digital Business and Sector Engagement, Department of Health and Aged Care
  • Leveraging emerging opportunities and advancements in technology while ensuring reliability, ethics, trust and transparency
  • Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
  • Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
  • Transforming and automating processes for efficiency and a future ready public service

Janine Bennett, Acting Assistant Secretary, Digital Business and Sector Engagement, Department of Health and Aged Care

9:55 am

Partner Session

Partner Perspective: Presented by Nintex

10:15 am

Panel Discussion

CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence

  • Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
  • Equipping the workforce to maximise the use and potential of data and technology  
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
  • Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
  • Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

 

Laura Gray, Director, Workforce Planning and Strategy, Department of Employment and Workplace Relations

10:55 am

Morning Tea and Networking Break

11:15 am

Government Keynote

Government Keynote: Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery

Christine Tipton, Chief Operating Officer, Sustainability Victoria
  • Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
  • Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
  • Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
  • Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

Christine Tipton, Chief Operating Officer, Sustainability Victoria

11:35 am

Partner Perspective: Case management reimagined: efficient, flexible and future-proof

Kal Marshall, Regional Vice President - Public Sector APJ, Appian
  • MVP in 6 weeks, utilising existing systems of record
  • Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
  • Private AI leveraged today to improve outcomes now and in the future

Kal Marshall, Regional Vice President - Public Sector APJ, Appian

11:55 am

Break

12:05 pm

Roundtables

Concurrent Roundtables

12:50 pm

Lunch and Networking

1:20 pm

Roundtables

Concurrent Roundtables

2:05 pm

Break

2:10 pm

Fireside Chat

Fireside Chat: Operational Excellence in Australia’s Largest Peacetime Logistical Exercise: A Federal Election

Natasha Scandret, Assistant Commissioners (SES Band 1), Australian Electoral Commission
Natasha Scandret, Assistant Commissioners (SES Band 1), Australian Electoral Commission

2:30 pm

Partner Session

Partner Perspective

2:50 pm

Panel Discussion

Panel Discussion: Data-Driven Decisions: Unleashing Insights for Enhanced Service Efficiency

  • Harnessing data integration for comprehensive decision-making. 
  • Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
  • Accuracy in action through utilizing data to improve service precision and reliability. 
  • Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions. 

Tammy Braybrook, Senior Director Data Capability and Analytics, Australian Maritime Safety Authority

Louise Gates, Group Head, Population Health Group; Australian Institute of Health and Welfare

Anthony O’Reilly, Director Business Intelligence, Improvement and Performance, Office of the Commonwealth Ombudsman

3:20 pm

Closing Remarks and Networking Drinks