Improving Digital Accessibility in the Public Sector

January 19 & 26, 2024 | 9:00 AM – 12:30 PM EST | Online

Training Overview

Discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.0: perceivable, operable, understandable, and robust. Our training covers guidelines and success criteria for each principle and provides hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more.

Our expert trainers will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.0 compliance, and implementing these practices in the workplace.

Designed for content creators, developers, designers, and project managers, this training will equip you with the knowledge and skills needed to create compliant, inclusive content for all users, including those with disabilities.

Don’t miss out on the opportunity to make your content accessible to everyone and create a more inclusive digital world!

Who Should Attend

This course is designed for emerging leaders and those looking to move into roles that provide strategic insights.

Web Designers, Content writers, Project Managers, Developers and Programmers

Web Content Managers, Administrators, and/or Editors, and Digital team members and Marketing staff

Internal and external communications specialists and

Learning Outcomes

Accessibility to Government Agency Websites

Understanding Users’ Needs

Content Design: Principles and Practices

Designing for Inclusivity

Meet Your Facilitator

Padma Gillen, CEO


Padma Gillen is the author of ‘Lead with Content’, and CEO of Llibertat, a content-led digital agency that puts users first. He uses his expertise in content strategy and agile to help organizations in the UK, US, Europe, and Australia get clear on what they’re trying to achieve, build a roadmap to get there, and then deliver the change their users are looking for. Led by Padma, Llibertat provided the team that helped the University of Southampton design, plan, and deliver their multimillion-pound digital transformation program, OneWeb.

In 2019 Llibertat and the University of Southampton won the ContentEd Award for Excellence in Content Strategy. In 2021 they helped the university win 3 out of 6 ContentEd awards – for user focus, collaboration, and again for excellence in content strategy.

Previously, Padma was Head of Content Design at the Government Digital Service (GDS), where he had overall responsibility for the quality of content on GOV.UK, the award-winning website of the UK Government.
Over the past 10 years, he has trained many teams and individuals in content design.

Key Sessions

Day 1: Modules 1 to 2Day 2: Modules 3 to 4

Understanding Web Content Accessibility Guidelines 2.0 (WCAG 2.0)

  • What is accessibility?
  • Accessibility and the law
  • Access needs
  • Web content accessibility guidelines (WCAG)

The Importance of Accessibility in Government Agency Websites

  • Improving participation to help everyone
  • Discussing the barriers to WCAG2.0 compliance
  • Ensuring web content is Perceivable, Operable, Understandable and Robust

Building an understanding of Disability and the Challenges of Accessibility

  • Push and pull: how online content works
  • User needs and user stories
  • Acceptance criteria
  • User journeys
  • Using data

Who are your Users

  • User insights and analytics
  • Evaluating user research
  • Identifying your different user groups
  • Uncovering their needs and preferences

Content design: principles and practices

Principles and Practices of Content Design

  • Writing for the web
  • Structure and tone
  • How people read
  • Plain language
  • Content design practice

Content design and accessibility

Designing for Inclusivity

  • Accessibility considerations for content professionals
  • Content design crit exercise
  • Redesigning content

Embedding Assistive Technologies

  • Exploring assistive technologies and accommodations
  • How do they enable accessibility
  • Testing to ensure digital content is compatible and functional


Final Price

$995 USD

per person + GST

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

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