Online Training

Removing Barriers: Improving Digital Accessibility in the Public Sector

Creating and Curating Inclusive Digital Spaces and Content

Thursday, 2 & 9 May 2024

10:00am - 2:30pm AEST

Next intake: Thursday, 2 & 9 May 2024 | 10:00am - 2:30pm AEST


In today’s digital world, access isn’t a privilege, it’s a necessity. Full participation in social, economic, and civic life hinges on online accessibility. Yet, millions struggle with inaccessible content due to disabilities, varying literacy levels, and other factors. This is where WCAG 2.1 comes in, your roadmap to creating inclusive digital experiences for all users.

This course equips you with the knowledge and skills to craft compliant, user-centered content. Dive deep into WCAG’s four core principles: perceivable, operable, understandable, and robust. Master the techniques for accessible text, multimedia, tables, forms, and more. Explore best practices for PDFs, e-books, testing, and implementation. Our expert trainer will guide you every step of the way, from understanding guidelines to navigating public sector applications.

Who Should Attend?

This course is designed for designers, specialists, editors, and officers, in charge of transforming all three levels of government, including:
Web, Content, CX, UI and Experience
Digital and Online Marketing
Digital Communications and Accessibility

Learning Outcomes

Understand the importance of accessibility of web and online services
Unpack WCAG 2.1 AA and WCAG 2.1 AAA principles and compliance, and think creatively about content design for accessibility
Develop empathy for people with disabilities and promote inclusivity
Increase engagement, satisfaction, and participation for all user

Online Training

Removing Barriers: Improving Digital Accessibility in the Public Sector

Session details

  • Build accessible digital spaces for everyone, regardless of ability.
  • Foster a more inclusive and equitable online environment.
  • Meet WCAG 2.1 compliance standards with confidence.


View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions



Unpacking the Guidelines and What it Mean for Accessibility

  • An overview of WCAG 2.0 AA and WCAG 2.1 AA
  • Key terms and definitions
  • Unpacking the key differences between WCAG 2.0 AA and WCAG 2.1 AA
  • Evaluating how they affect the user experience

Disability and Web Accessibility in Government Agencies

  • Exploring the different types of disability
  • How this impact the online and
  • Uncovering the specific accessibility challenges
  • Common accessibility challenges of government websites

    Understanding Culturally and Linguistically Diverse Users and Users with Differing Literacy Levels

    • How web accessibility can exclude users from CALD backgrounds
    • Exploring how WCAG guidelines can help you develop inclusive content
    • Things to consider when developing online content for users with varying literacy levels

    Understanding Your Users

    • User insights and analytics
    • Evaluating user research and feedback
    • Identifying your different user groups
    • Uncovering their needs and preferences


    Personas and Problems

    • Persona creation
    • What are the questions that you need to ask
    • Framing the right problem
    • How Human-Centred Design can help

    Structure and Tone

    • How do people read
    • The power of plain English
    • Testing and feedback
    • Assessing different formats


    Temporary disabilities and Neurodivergence

    • Learn about temporary disabilities and how they affect the online user experience
    • Contextual disabilities
    • Designing for neurodivergence

    Understanding Your Users

    • Exploring assistive technologies and accommodations
    • How do they enable accessibility
    • Testing to ensure digital content is compatible and functional


    Meet Your Facilitator

    Mauricio Perez

    Human Centred Design Strategist

    Mauricio Perez, a Human-Centered Design strategist in Sydney, Australia, specializes in Service Design, UX, and CX. Focused on user-centricity, he excels in identifying and solving problems through meticulous research, analysis, and design iteration.

    Mauricio employs a meticulous approach to problem-solving, leveraging research, analysis, and synthesis to identify and understand the core issues. His commitment extends to developing optimal solutions through design, rigorous testing, and continuous iteration. With a diverse background, he collaborates across government, financial, health, and communication sectors.

    Passionate about fostering inclusive, environmentally conscious, and ethically sound design practices, Mauricio is dedicated to shaping experiences that resonate with a broad spectrum of users and contribute positively to the world.


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