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Digital Services and Customer Experience

Driving Access, Inclusion and Innovation across Digital Government

As we journey beyond COVID-19, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede. As we embark on the long road to recovery, let’s sustain our digital transformation trajectory by reviewing, renewing and refining services for each and every citizen. By leveraging behavioural data and insights, we can maximise positive outcomes while fostering engagement and trust. Continuing to …
Driving Access, Inclusion and Innovation across Digital Government
Australia 6 Jun 2022
Whitepapers & Reports
Public
Save Juhi Agarwal Author avatar
Data, Analytics and AI

Democratizing Analytics in the Public Sector

Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …
Democratizing Analytics in the Public Sector
Canada 30 Apr 2022
Whitepapers & Reports
Public
Save Rosie Fea Author avatar
Data, Analytics and AI

Data Management & Analytics Roadshow 2022 Highlights

This year's Data Management and Analytics Roadshow focused on exploring emerging techniques for data visualisation such as Data Sharing and Artificial Intelligence, as we shared real-world case studies and engage in thought-provoking roundtables.
Data Management & Analytics Roadshow 2022 Highlights
Australia 29 Apr 2022
Whitepapers & Reports
Public
Save Lily Stokes Author avatar
Digital Services and Customer Experience

How to Improve Digital Service Delivery for Citizens and Employees

In many seen and unseen ways, the world is constantly changing. The pandemic that we are all still living through is just the latest in a series of tumultuous global events that began following the end of the Second World War, including the digital revolution. Now, decades later, digital transformations are still taking place in almost every industry at significant pace, with the pandemic often acting as a catalyst for even greater and faster change. While the private sector often leads the charge towards a new age, no industry can afford to be left behind, including the public sector. Consumers …
How to Improve Digital Service Delivery for Citizens and Employees
Australia 13 Apr 2022
Whitepapers & Reports
Public
Save Rosie Fea Author avatar
Cyber Security and Risk Management

5 Inter-Related Takeaways of Data & Risks

The last couple of years since the start of the pandemic have seen an increase in the types and number of cyber security threats, but also in the brazenness of the attacks. Some of the breaches have cost not just money, but reputational damage as well, whilst others have cost jobs. These …
5 Inter-Related Takeaways of Data & Risks
Australia 30 Mar 2022
Whitepapers & Reports
Public
Save Neboneid Hamoo Author avatar
General

Local Government & Municipalities Executive Sessions 2021

In a post-COVID world, most councils are working on a recovery strategy to survive, revive and thrive, with digital transformation at its core. Achieving whole-of-council digital transformation is a key challenge, as it is more than just technology implementation.
Local Government & Municipalities Executive Sessions 2021
Australia 4 Mar 2022
Whitepapers & Reports
Public
Save Paris Armstrong Author avatar
Cyber Security and Risk Management

Taking Cyber Security Seriously with Experts Across ANZ

This paper brings together a selection of the keynote presentations from experts across Australia and New Zealand as part of a Cyber Security Roadshow that was hosted in collaboration with PwC Australia and held mostly held virtually due to ongoing COVID-19 lockdowns in August 2021. Though each of the presenters came from different jurisdictions and a different perspective, it is remarkable that so many of their views were aligned and complimentary.
Taking Cyber Security Seriously with Experts Across ANZ
Australia 2 Dec 2021
Whitepapers & Reports
Public
Save Neboneid Hamoo Author avatar
Digital Services and Customer Experience

Driving service excellence in state government through digital transformation

The first two decades of the current century have seen enormous technological changes in almost every field. Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind. Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age. At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in …
Driving service excellence in state government through digital transformation
Australia 16 Nov 2021
Whitepapers & Reports
Public
Save Rosie Fea Author avatar

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