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Technology & Transformation
Driving Efficiency Through Hyperautomation
For an organisation like Revenue NSW, this is a particularly important thing to be focussed on, particularly since they are the state’s main revenue management agency, “responsible for $27 billion of the state’s revenue in 2019/20, or about a third of all NSW finances.” They operate in five locations across the state and regularly look for ways of automating processes whilst also ensuring consistency across their five offices. Using robotics is one way of doing that, but in essence, robotics is part of “a broader suite of hyper-automation that also includes system to system integration across the organisation,” all of …
Smart Cities & Mobility
Digital Architecture & ePlanning for Smart Cities
The NSW spatial digital twin is a new product, but the concept of a digital twin is not new. In fact, “there are literally thousands of digital twins or digital models of pretty much everything that exists in our built and natural environment.” The purpose of the one in NSW is “to utilise spatial information positioning technologies to position information and digital models in their real-world location.” In other words, it is designed to “integrate otherwise isolated individual models into their real-world locations.” We are all moving down a digitally data driven society, and without having a spatial digital twin …
Technology & Transformation
5 ways cloud can improve government innovation
At its core, innovation is what fuels change. It is discovery that enables government to do more with less, advance economic and national security, and transform public service. Cloud innovation allows government agencies the opportunity to deliver on their mission objectives and achieve a positive citizen response. Here are five ways cloud can enhance government innovation and create a better outcome for all involved. In recent years, technology has enabled government agencies to generate vast amount of data that can be used in many ways. The amount of data being generated and stored has increased significantly – how do departments …
Local Government & Communities
Process Excellence and RPA in Local Government
All large organisations, and public sector institutions in particular, generally have complicated, bureaucratic processes, developed over time. Some of these require a lot of repetitive employee input, whilst others were simply developed in a different age – before the digital age – and would benefit from an upgrade. These upgrades can take many forms, from Robotic Process Automation (RPA), to just a simple improvement or advancement in processes. At Knox, “business improvement was really about making sure that we are able to justify our decision-making and make sure it is in the best interests of the community.” In many ways, …
People & Culture
6 reasons to invest in Talent Management
Digital Government & CX
Digital Inclusion in the Public Sector
Digital Inclusion in the Public Sector An Update on What it Means to be Digitally Inclusive. The Issues Facing Digital InclusionMore than 20 years ago, when personal devices started becoming ubiquitous, it was identified that not everyone had access to the same technology. A digital divide had bee…
Technology & Transformation
How DevOps and DevSecOps help government agencies achieve their goals
The rapid shift to remote work saw plenty of unexpected benefits; from higher meeting attendance to greater trust and flexibility, there have been plenty of positives. However, at the same time, the telework infrastructure has exposed several weaknesses. Whether it’s an increase in cyberattack risk to traffic overload, there are plenty of challenges facing government agencies today. DevOps and DevSecOps may be the key to solving some of these challenges for government agencies. Both of these focus on creating new solutions for complex software development processes within an agile framework. While it is not a fixed methodology, automation and a …
17 Top Tips for your Mental Health Wellness
With Winter just around the corner and Australia going into hibernation, we thought we’d share some mental health wellness tips that have helped us internally through recent months.
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