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Data, Analytics and AI
Integrating and Stabilising Platforms to Leverage Future Data, Analytics & AI Capabilities
We want to support the innovation and co-creation of services and experiences for students by creating distinctive, equitable, accessible, culturally attuned and user-shaped experiences across the university. Director of Planning and Information, University of Auckland The second section, as stated earlier, is about using data for the benefit of students. This realisation crystallised during the height of COVID-19, when some students continued to engage with the campus, even whilst the majority of students and staff were at home. “We wanted to understand who was on campus, who wasn’t, and who needed extra support.” Prototypes for understanding student engagement “were rapidly …
The process of developing a workforce plan
There are many ways to create a plan, or maybe more accurately, there are many elements that could be part of a plan. In case you missed it, last week we had an article on why workforce planning was so vital to a public organisation. “A gap analysis should then be conducted, which takes into account the current state and looks at where we actually want to be, or the desired state.” This is critical because it “shows what’s lacking.” And to overcome what’s lacking, “the next stage is consultation.” This is a more focused and narrow process than surveys …
IT Modernization and Cloud
Harnessing interoperable technologies to facilitate end-to-end automation
Harnessing interoperable technologies to facilitate end-to-end automation Most of us, especially those who work in or around the public sector, take for granted the fact that we have access to technology and the know-how to use it. Whilst computers and the internet have changed the way so many people connect, play, and work, not everyone has the same access or ability to use the technology that for many of us is so prevalent and essential. This was especially the case during New Zealand’s COVID-19 lockdown in 2020. Some people, no matter what resources they have access to, will never take …
IT Modernization and Cloud
Enterprise Architecture Capability with a Focus on Data, Information & Analytics
Unlike in other organisations, the CEO or chief statistician at Stats NZ is also the “government chief data steward (GCDS),” and the refresh came about because the GCDS wanted to know “what are the key data assets, and what policy or governance levers enable access and use.” New Zealand’s government enterprise architecture provides a simple structure for information and tools that support “a purposeful change and the refresh, in particular, is focussed on the data, information and analysis domains.” The refresh also came about because governments often have “good intentions and good ideas, but then priorities within the organisation change, …
Digital Services and Customer Experience
The Importance of Workforce Planning
A people plan, a people and culture plan or an HR plan are all part of the same thing. Yet some organisations claim that they “don’t have time for such a plan, or it’s too much work.” It is true that the process to create a plan can be lengthy, but it is equally true in almost all cases that not having a workforce plan of some kind is worse. Without a strategic direction, there is a higher chance of “turnover, unengaged and unhappy employees, stress and workload pressures, increased leave, and most importantly, a lowered return on investment.” Attracting …
General
IoT in the Public Sector
Essentially the document and the plan have “five priority areas: institutions and governance; infrastructure funding and pricing; housing affordability and supply; climate change, resilience and the environment; and technology change and our digital future.” Although technology is listed separately, in many ways it “runs across all of the priorities, and adapting to technology is essential to lowering costs, improving services and improving infrastructure delivery.” The problem however – which in some ways is a good problem to have – is that “we’re laying down assets that have very long lifespans.” Some are “more than generational, like some of our water …
General
Improving Customer Experience and Citizen Engagement in Local Government
Creating a platform to hear from the community, “to engage with us and to get buy in from them,” became a core part of the “communications and engagement strategy.” But before such a platform could be created, “we needed to communicate ‘the why’.” These days as a society “we are generally very time poor.” If someone was to engage with any service, particularly a government service or agency, they need to know “what’s in it for them and what they can gain out of it.” “We know that when people are clear about why they’re doing something, we tend to …
General
Transforming the judicial system with emerging technologies
At the recent Digital Justice Innovation event, we heard from Jessica der Matossian, Registrar, Digital Practice, Federal Court of Australia as she dived into how to trace the evolution of digital practice and technology in Australia’s courts. In this article she explores: Long before the start of COVID-19, technology provided a way of being more efficient and innovative. Some industries were therefore better prepared than others when the pandemic hit. The Federal Court of Australia was one of those. Jessica der Matossian, the Registrar of Digital Practice at the Court, based in Sydney, says that “technology alone doesn’t improve the …
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