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Digital Government & CX
A Unified Front for Citizens with 'Tell Us Once' Government Services
Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
Digital Government & CX
Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation
After Digital Government & CX Roadshow, we had the opportunity to chat with Nancy Norris, the Senior Director, ESG & Digital Trust from, BC Ministry of Energy, Mines and Low Carbon Innovation about her insights on digital-centric culture.
Digital Government & CX
Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria
At our recent Digital Government & CX Roadshow 2023, Mike Palmer, the Chief Information Officer from City of Victoria shared his insights on Client-Centric Service Delivery.
General
PSN Marketplace FAQ
Answers to some of the most commonly-asked questions about our Marketplace.
Health & Human Services
Healthcare Infrastructure Conference - Post Event Report
Healthcare Infrastructure Showcase: Digital & Patient Experience
This report includes polls from the audience, names of organizations and people that were at the event, and more
Digital Government & CX
Let's Talk Data Literacy: A Q&A with Sylvain Belanger, Executive Director and Chief Information Officer at Treasury Board of Canada Secretariat
The interview with Sylvain Belanger, Executive Director and Chief Information Officer at the Treasury Board of Canada Secretariat, explores the importance of data literacy. Belanger emphasizes the need for public sector employees to be proficient in data literacy to make informed decisions. He discusses the challenges in promoting data literacy and highlights the role of leadership in fostering a data-driven culture within government organizations.
Digital Government & CX
Digital Platforms: A New Paradigm for Digital Interaction, Service Delivery, and Value creation.
For governments, platforms pave the way for aggregating services, thereby offering more efficient, connected, personalised and trusted citizen experiences. As we navigate the digital economy, the focus is clearly shifting from individual digital products to more expansive digital platforms. These platforms are the meeting place where supply meets demand, where innovation meets opportunity, where need meets service and where problems meet solutions.
Data & Analytics
AI and the Emerging Trust Challenge
As we move into an era where AI is becoming ubiquitously available, new trust challenges emerge, requiring a re-evaluation of traditional technology verification paradigms. Trust in AI will be critical for its success and acceptance, akin to traditional software. The journey is young but full of promise and opportunity.
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