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New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Learn more about this crucial step toward modernising service delivery, improving productivity, and ensuring a more citizen-centric approach.

Heather Dailey

Digital Services and Customer Experience

4 Mar 2025

Industry Trends

Public Sector Podcast: Quality & Speed - Bias for Action

How to find the right balance between quality and speed when it comes to successful customer service delivery.

Heather Dailey

Digital Services and Customer Experience

9 Feb 2025

Whitepapers & Reports

Harnessing Responsible AI: Collaborative Pathways for NZ Public Sector Innovation

Research Innovation Council ANZ Brief | Vol.12 | New Zealand Central Government | Victoria University of Wellington

Patrick Joy

Data, Analytics and AI

2 Feb 2025

Whitepapers & Reports

Blending Tradition and Technology in NZ to Create Inclusive Digital Futures

Research Innovation Council ANZ Brief | Vol.06 | New Zealand Government | Victoria University of Wellington

Patrick Joy

Digital Services and Customer Experience

23 Jan 2025

Industry Trends

Digital Accessibility Policies and Practices for PDF Forms | New Zealand National Report

This report analyses New Zealand Central Government digital accessibility policies, highlighting the shift from PDF to HTML forms to enhance inclusivity and meet accessibility standards.

Patrick Joy

Digital Services and Customer Experience

14 Nov 2024

Industry Trends

Kiwis’ Commitment to Adaptation Now & for the Future

New Zealand’s Key Growth Drivers

Heather Dailey

IT Modernization and Cloud

13 Oct 2024

Industry Trends

Cyber-Savvy New Zealand

The How-Tos for Creating a Cyber Aware Culture

Heather Dailey

Cyber Security and Risk Management

30 Sep 2024

Whitepapers & Reports

State of the New Zealand Innovation System: How Government, Industry & Academia Connect Innovation

Unveiling game-changers in research-driven digital government modernisation

Patrick Joy

General

18 Sep 2024

Insights

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Public Sector Podcast: Quality & Speed - Bias for Action

Harnessing Responsible AI: Collaborative Pathways for NZ Public Sector Innovation

Blending Tradition and Technology in NZ to Create Inclusive Digital Futures

Digital Accessibility Policies and Practices for PDF Forms | New Zealand National Report

Kiwis’ Commitment to Adaptation Now & for the Future

Cyber-Savvy New Zealand

State of the New Zealand Innovation System: How Government, Industry & Academia Connect Innovation

Recommendations

What are the Building Blocks of the Digital Ecosystem

Agentic AI in South Australia: Building Confidence in Citizen-Facing Applications

It's time to bring implementation into policy design

Transformation and Modernization in our Digital Services

Digital Payments and the Economic Empowerment and Inclusion of Micro and Small Enterprises

Communities

Events

Academy

Insights

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Public Sector Podcast: Quality & Speed - Bias for Action

Harnessing Responsible AI: Collaborative Pathways for NZ Public Sector Innovation

Blending Tradition and Technology in NZ to Create Inclusive Digital Futures

Digital Accessibility Policies and Practices for PDF Forms | New Zealand National Report

Kiwis’ Commitment to Adaptation Now & for the Future

Cyber-Savvy New Zealand

State of the New Zealand Innovation System: How Government, Industry & Academia Connect Innovation

Recommendations

What are the Building Blocks of the Digital Ecosystem

Agentic AI in South Australia: Building Confidence in Citizen-Facing Applications

It's time to bring implementation into policy design

Transformation and Modernization in our Digital Services

Digital Payments and the Economic Empowerment and Inclusion of Micro and Small Enterprises