Every organisation that relies on technology, which today means almost every organisation, needs two things to happen well. First, the technology needs to work. Second, the people who depend on it need to be looked after properly when something goes wrong, when they need access to something, or when a change needs to be made safely. These are related but genuinely different jobs, and IT has developed two distinct disciplines to do them: IT Service Management (ITSM) and IT Operations Management (ITOM).
This paper explains what each discipline does, how they differ, and why the more mature IT organisations treat them as partners rather than choosing one over the other.
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About our partner
Service Dynamics Limited
We believe organisations deserve technology that works for their people, not the other way around. We believe that the IT and Enterprise Service Management solutions we implement deliver valuable business outcomes, improved productivity, cost-savings, and better user experiences for our customers. Our independent cross-platform expertise means our customers get real choice, so they invest in the platform that's truly fit-for-purpose. Proudly partnered with market-leading vendors - Halo, ServiceNow, Atlassian, Ivanti, Flowingly, and Atera.Service Dynamics is an enterprise service management and digital automation specialist practice proudly 100% NZ owned and operated, that has been delivering ITSM and ESM solutions and expert services to New Zealand clients for over 12-years. Our structure is simple and effective; beyond operational support functions like administration and marketing, ours is a frontline PSO (professional services organisation) providing design, implementation and advisory services, structured around our multi-platform capabilities and a MSSO (managed support services organisation) providing technical support, managed services, resources and capability augmentation.Service Dynamics has 27 fulltime staff located across Wellington, Auckland, Christchurch, Marlborough, and Tauranga in New Zealand plus a small team of offshore technical resources located in Manila. Service Dynamics’ clients include NZ Defence Forces, MFAT, NZIC, The Treasury, Foodstuffs North Island, The Warehouse, BECA, Livestock Improvements, Statistics NZ, Southern Cross Healthcare, Waikato University, Aurizon, Ngai Tahu, Christchurch International Airport, RHCNZ Medical Imaging, Stuff Digital, Unitec/MIT, TVNZ, REANNZ, Education Payroll and others.
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