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IT Modernization and Cloud
Establishing Your Cloud Transformation Roadmap: Three Experts Weigh In
In this edition of the ICT and Innovation blog series we take a look at some best practice strategies from the recent Hybrid IT & Cloud virtual event to help you develop and establish your cloud transformation roadmap. Cloud uptake is growing rapidly, with the ABS reporting that in 2019 42% of enterprises harnessed some form of paid cloud. This is up 11% since 2017. Developing and implementing cloud-based solutions, as well as data center consolidation and other technology efficiencies, is a continually evolving journey, with departments at all tiers of government increasingly on the look out for these improvements …
IT Modernization and Cloud
Innovation in the Queensland Public Service
Innovation is important in any industry, including in the public sector. This was true before the pandemic, but has been further enhanced since the onset of COVID-19. The pandemic has provided challenges but also opportunities, and ones that the public sector should be embracing. Using new approaches from policy design to service delivery, new technologies, better use of data, all to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. This paper explores three interweaving perspectives from three jurisdictions about innovation, particularly in the …
IT Modernization and Cloud
DevOps in the Public Sector 2020
Organisations continue to transform and use technology in innovative ways – one such way is through the use of DevOps, a term that stems from automating and integrating processes between Development and IT Operations. But it is a term that has multiple meanings because it is used and interpreted by different organisations in different ways. DevOps is essentially about breaking down the traditional silos between development and operations teams, including through the use of technology to make things simpler and more efficient. But even with this approach, products still need to be secure, compliant and easily adaptable. This paper incorporates …
IT Modernization and Cloud
Innovation in the Western Australian Public Service 2020
On 5 March 2020 Public Sector Network (PSN) partnered with the Western Australian Government to present the WA Government Innovation Showcase 2020, a one-day event intended to explore and advance the WA Government’s Innovation and Digital Transformation strategies. T…
IT Modernization and Cloud
Innovation in the New South Wales Public Service
In most NSW Government agencies, major transformation or change is either already happening, or is just about to occur. Given this inevitable tide of transformation, what do leaders need to know and do to ensure transformation is successful and as the public sector shifts to a somewhat un…
IT Modernization and Cloud
APIs In Action: How APIs are Facilitating Open Data Sharing and Enhancing Citizen Outcomes
Application Programming Interfaces, commonly referred to as APIs, are the cornerstone of modern applications, enabling core features of complex software to be extended and integrated in many different ways. The adoption of Big Data, coupled with Federal Open Government Data initiatives around the world have driven increased use of APIs. APIs are rapidly innovating and transforming the way that organisations can deliver services and improve customer experiences. By adopting an API first digital government approach, in the public sector, these benefits manifest themselves in three key ways: Ultimately however APIs are about transparency, sharing and openness, which is how most …
Digital Services and Customer Experience
Digital Government in 2020
This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms.
Digital Services and Customer Experience
Innovation in the Australian Public Service (APS)
Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.
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